K-12 Information Technology (IT) Specialist

• Provide comprehensive technical support to staff and students, resolving issues related to hardware, software, operating systems, and network connectivity with enthusiasm and precision.
• Manage help desk systems to track, prioritize, and resolve support tickets efficiently, ensuring timely assistance for all users.
• Maintain and troubleshoot computer networking components such as LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and switches to guarantee reliable connectivity.
• Support the deployment, configuration, and maintenance of desktop computers, laptops, mobile devices, printers, and other peripherals across multiple operating systems including Windows, macOS, Linux, and Microsoft Windows Server environments.
• Administer Active Directory management tasks such as user account creation, permissions management, GPO (Group Policy Object) application, and password resets to uphold security standards.
• Assist with IT infrastructure projects involving computer hardware upgrades, network improvements, and software installations to optimize system performance.
• Collaborate with staff on technical troubleshooting support for equipment issues or software malfunctions while delivering exceptional customer service that fosters trust and satisfaction.

• Proven experience in IT support roles within educational or similar environments; familiarity with K-12 technology needs is a plus.
• Strong knowledge of Microsoft Office applications and proficiency in troubleshooting common software issues.
• Expertise in computer networking concepts including LAN/WAN setup, TCP/IP configuration, DNS management, VPNs, firewalls, and TCP protocols.
• Hands-on experience supporting Windows operating systems (Windows 10/11), macOS devices, Linux distributions, and Microsoft Windows Server platforms.
• Skilled in Active Directory management-creating user accounts, managing permissions-and implementing GPO policies effectively.
• Ability to troubleshoot hardware problems related to computers and peripherals as well as software conflicts or network disruptions swiftly.
• Excellent communication skills with a customer-focused approach to technical support; capable of translating complex issues into understandable solutions.
• Familiarity with help desk systems for ticket management and documentation; experience with computer management tools is advantageous.
• Knowledge of security protocols including firewall configuration and VPN setup to safeguard district data assets.

Embark on a rewarding journey where your technical expertise directly impacts the educational experience of countless students and staff members!

Pulled from the full job description Parental leave 401(k) Health insurance Retirement plan Paid time off Vision insurance Dental insurance, * 401(k)

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance