It Support Consultant

It is an especially exciting time at Brown University and the School of Engineering where together, we are leading efforts to enhance academic excellence through innovative education and increased interdisciplinary research to address complex societal challenges. We have an excellent opportunity for TWO a new IT Support Consultants to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and preparing future engineers., The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a combination of on-site assistance and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances, prioritizes and escalates issues with a high degree of responsiveness and independence. Supports projects and backup/cross-coverage for colleagues’ sick/vacation time. Other duties as required for the proper functioning of the School of Engineering.

Bachelor’s degree preferred or equivalent combination of education and experience.

Experience in Higher Education preferred.

2-3 years’ experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.

Job Competencies

Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.

• Experience supporting Windows and OSX operating systems and productivity applications in use at the School of Engineering.

• Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card readers, etc.).

• Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.
• Experience supporting computing users.
• Strong computing, analytical, and organizational skills; project planning and project management skills.
• Excellent customer service skills; strong commitment to customer service.
• Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.
• Excellent coordination, collaboration, skills as well as written and verbal communication skills.
• Ability to work independently, self-starter.
• Requires a strong commitment to promoting diversity.
• Ability to work effectively in a group and as a member of a project team.
• The person in this position frequently communicates with faculty, students and staff who have inquiries related to computer software, hardware and peripheral devices. Must be able to exchange accurate information in these situations.

Brown University offers a flexible work/life balance, summer hours, winter break, and a comprehensive Benefits package, including time off and annual paid holidays. Benefit offerings include health, dental, vision, tuition assistance, retirement, wellness, employee discounts, and more.

Brown University is a leading research university that is distinct for its student-centered learning and deep sense of purpose. Our students, faculty, and staff are driven by the idea that their work will impact the world., Founded in 1764, Brown is a nonprofit leading research university, home to world-renowned faculty, and also an innovative educational institution where the curiosity, creativity and intellectual joy of students drives academic excellence.

The spirit of the undergraduate Open Curriculum infuses every aspect of the University. Brown is a place where rigorous scholarship, complex problem-solving and service to the public good are defined by intense collaboration, intellectual discovery and working in ways that transcend traditional boundaries. As a private, nonprofit institution, the University advances its mission through support from a community invested in Brown’s commitment to advance knowledge and make a positive difference locally and globally.

Brown is a leading research university, where stellar faculty and student researchers deploy deep content knowledge to generate new discoveries on those issues and many more. What sets their work apart? Collectively, Brown’s researchers are driven by the idea that their work will have a positive impact in the world.

Brown students and faculty are tackling the nation’s opioid crisis. Planning the next Mars landing site. Uncovering the locations of ancient civilizations. Advising world leaders on new political models. Exploring new frontiers in multimedia arts. In each of their intellectual endeavors, our scholars and researchers are uncommonly driven by the belief that their work must - and will - have an impact in their communities, in society and the world.

We are a learning community grounded in a commitment of respect for the diversity of viewpoints that is fundamentally essential to intellectual discovery. We encourage the right of all individuals to express ideas and perspectives - and we embrace the value of vigorous debate in pursuit of knowledge.

Providence, Rhode Island - Brown’s home for more than two and a half centuries - is a vibrant place to live, work and study, a stimulating hub for innovation, and a city rich in cultural diversity.