IT Manager

We’re recruiting on behalf of a successful and well-established business looking for an IT Manager to oversee day-to-day internal IT support across the organisation. This is a hands-on IT role with a strong operational focus. You’ll become the go-to person for colleagues across the business while working alongside an experienced Managed Service Provider (MSP), who will support with more complex technical issues, higher-level escalations and project work.

It’s an ideal opportunity for someone who enjoys being visible within a business, building relationships with users and taking ownership of internal IT support.

The role

Based at the company’s head office, you’ll provide day-to-day technical support to users across the business, helping to keep systems running smoothly while delivering a reliable and responsive IT service.

Your day-to-day responsibilities will include:

• Providing first and second-line support for hardware, software and user issues.
• Setting up laptops, user accounts, mobile devices, printers and other IT equipment.
• Supporting Microsoft 365, Windows and other business applications.
• Managing user accounts, permissions and access across key systems.
• Troubleshooting desktop, mobile and connectivity issues, escalating where appropriate.
• Working alongside the company’s MSP to resolve more complex technical issues and support ongoing improvements.
• Maintaining IT equipment, asset registers and technical documentation.
• Supporting employee onboarding and offboarding from an IT perspective.
• Assisting with routine system maintenance, backups and general IT administration.
• Visiting other company locations when required to provide on-site support., We’d love to tell you more about the business and the role. We’re reviewing applications as they’re received and have interview slots available, so we’d encourage you to apply as soon as possible.

Please note: This is an office-based position, five days per week, as the role involves regular face-to-face support for colleagues and occasional visits to other company locations.

Pay: £37,500.00-£42,500.00 per year

You’ll enjoy helping people, take pride in delivering excellent customer service and be comfortable managing a varied workload in a hands-on environment.

You’ll ideally have:

• Previous experience in an IT Support, Senior IT Support or similar hands-on technical role.
• Experience supporting Microsoft 365, Windows operating systems and cloud-based services.
• A good understanding of desktop support, user administration and basic networking.
• Experience working with or alongside an external IT support provider would be beneficial.
• Exposure to business systems such as Syrinx, Dimensions or Power BI would be an advantage.
• Strong communication skills and a friendly, approachable manner.
• The ability to work independently while knowing when to escalate issues.
• Microsoft, CompTIA or similar certifications would be welcomed but aren’t essential.