Pay/Bill Specialist

In this role, you’ll support multiple client accounts, managing payroll and billing across a variety of pay cycles while ensuring exceptional accuracy, compliance, and customer service. If you enjoy working in a fast-paced environment where no two days are the same and have experience navigating client-specific payroll requirements, VMS platforms, and timekeeping systems, this is an excellent opportunity to join a collaborative and growing team.

This role offers the opportunity to work cross-functionally with payroll, finance, HR, operations, and client teams while ensuring employees, subcontractors, and clients receive timely, accurate, and responsive payroll and billing support.

Responsibilities

• Collect, review, and enter employee and subcontractor time and expense information across weekly, bi-weekly, semi-monthly, and monthly payroll cycles.
• Process payroll accurately and within established deadlines while maintaining a high level of accuracy.
• Support payroll and billing for a high-volume contingent workforce across multiple client accounts.
• Navigate client-specific payroll requirements, invoicing processes, and billing rules.
• Ensure payroll for varying payment terms is entered and processed on time.
• Track stop payments, rejected transactions, and process necessary payroll adjustments.
• Maintain accurate employee and subcontractor payroll records, including rate changes, garnishments, and other payroll updates.
• Review and respond to payroll and billing inquiries from employees, subcontractors, and clients with professionalism and urgency.
• Collaborate with HR, Finance, Operations, and Account Management teams to ensure payroll changes are processed accurately and efficiently.
• Enter and export payroll information into payroll processing systems.
• Collect and process VMS/MSP time entries for payroll and billing.
• Manage client-specific pay and bill activities, including updating payment trackers, processing received time, preparing invoices, and submitting billing through client portals or client-specific invoice templates.
• Serve as the primary point of contact for assigned clients regarding payroll and billing matters.
• Monitor outstanding payments, follow up on delinquent accounts, and escalate concerns when appropriate.
• Prepare monthly payroll and billing accruals for unbilled or late time.
• Maintain service level agreements (SLAs) while balancing multiple deadlines and priorities.
• Deliver exceptional customer service while maintaining confidentiality and accuracy., This opportunity is especially well suited for professionals who have worked in environments such as:
• Staffing & Recruiting
• Workforce Solutions
• Managed Service Providers (MSP)
• Employer of Record (EOR)
• Professional Employer Organizations (PEO)
• Professional Services or Consulting organizations supporting contingent labor

You’ll thrive in this position if you enjoy managing multiple client accounts, solving payroll and billing challenges, working within established service levels, and delivering an exceptional experience to both clients and employees.

• Minimum of 2 years of payroll, billing, or related experience
• Multi-state payroll across the United States is required
• Post-secondary diploma or degree in Accounting, Finance, Payroll, or a related field
• Intermediate to advanced Microsoft Excel skills
• Proficiency with Microsoft Office, including Outlook and Word
• Experience working with Vendor Management Systems (VMS/MSP) such as Fieldglass, Beeline, Coupa, or others is required
• Strong organizational, prioritization, and time management skills
• Excellent verbal and written communication skills
• Customer service-focused with a professional and solutions-oriented approach
• Ability to work independently while collaborating effectively within a team
• Comfortable working in a fast-paced, deadline-driven environment, * Experience within the staffing, workforce solutions, MSP, RPO, PEO, EOR, or professional services industry
• Experience processing payroll and billing for contingent labor or contract employees
• Familiarity with multiple client payroll schedules, client-specific invoicing requirements, and VMS/MSP platforms
• Experience supporting high-volume payroll operations with strict processing deadlines
• International payroll experience
• PCP (Payroll Compliance Practitioner) or similar payroll designation, * Background check
• Drug screen

If you’re looking for a fully remote opportunity where you can leverage your payroll and billing expertise in a collaborative, fast-paced environment while supporting a diverse client portfolio, we’d love to hear from you. Apply today through Lakeshore Talent!

• Competitive hourly pay plus bonus potential
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation, sick time, and company holidays
• Voluntary life insurance
• Flexible work program (remote and hybrid opportunities available based on business needs)
• Additional voluntary benefits
• Company-provided laptop and dual monitors