IT Service Tech II

• Provide onsite support for computer and technology problems, including diagnostics and repair under ADP contract for PCs, chromebooks and netbooks/laptops.
• Dress and route cabling into telecommunications closets and individual work areas and outlets
• Work in unusual or difficult positions: climbing ladders, scaffolding, and lifts, and working in crawl spaces, above ceilings, or underneath desks
• Use basic hand tools and power tools; carry and move equipment and tools up to 50 lbs
• Complete installations on time and within budget based on customer consultation and expectations
• Use approved industry standards and techniques to ensure proper system function with installed equipment
• Create documentation; analyze, modify, and test systems to confirm proper function
• Maintain and deploy user-specific system images
• Confirm installed systems and programs are tested and working properly
• Help maintain the company vehicle and keep up with scheduled maintenance
• Help maintain inventory for assigned projects
• Assist with warehouse maintenance, shipments, deliveries, staging, loading, and unloading as needed
• Keep a neat, clean work area and equipment
• Coordinate with other departments at Central Technologies to solve client problems independently; report directly to the regional service department coordinator in the Knoxville branch
• Design and deliver solutions required by clients
• Prioritize job tasks and adapt to changing schedules and assignments
• Document work plans and deployments clearly, including manuals for other employees and clients when needed
• Keep accurate, punctual ticket records and track metrics
• Be willing to work odd hours occasionally
• Other duties as assigned

• Minimum of 3 years of experience as an IT tech desired
• 2-year degree and A+ certification desired but not required; relevant work experience considered in lieu of formal certification
• Computer repair and diagnostic knowledge
• Excellent customer service and problem-solving skills
• Outgoing personality and ability to work in a team environment
• Ticket maintenance history; experience with the ConnectWise suite desired but not required
• Advanced-level software support experience (Windows, Mac OS, Avigilon, Linux, etc.) desired
• Exceptional communication skills and professionalism in difficult situations
• Ability to maintain strong client relationships
• Goal-oriented and independent-minded, with the ability to meet requirements set by upper management
• Valid driver’s license
• Must pass a background check
• Must have unrestricted work authorization to work in the United States

Desired Characteristics

• Projector, tablet, and phone screen repair experience
• Security and surveillance installation experience
• Printer repair experience
• Low-voltage cable installation experience
• Experience installing conduit and boxes, and pulling wire
• Network experience
• Strong organizational skills and excellent time management
• Ability to multi-task in a fast-paced environment
• Superior phone skills; excellent verbal and written communication
• Career-oriented and professional

Education

Associate’s degree or equivalent work experience preferred

Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, Job Type: Full-time Pay: $19.00 per hour Schedule: Monday to Friday, 7:00 AM to 4:00 PM. Applicants should be prepared to occasionally stay late and to get off early on Fridays. Location: Jackson, TN, in person. Travel throughout Tennessee is required, with some out-of-state work possible. Per Diem is offered for occasional overnight travel., * 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Central Technologies, Inc. is a Technology Solutions Provider headquartered in Knoxville, Tennessee. Central provides a strategic line of technology-related products focused on solutions for Education, Government, and Corporate organizations. Central’s employees and contractors have served the technology needs of customers across the Southeast for over 20 years.