Helpdesk Agent

Automation Personnel Services is looking for a Helpdesk Support Agent for LG Electronics in Huntsville, AL. In this role, you will primarily be responsible for assisting the field service network in their day-to-day operations by providing administrative and customer support to up to 400 LG factory technicians and 2000 Authorized Service Centers. The role includes system password support for LG internal software as well as basic troubleshooting daily. It may also include user profile creation and maintenance. Patience and empathy with a drive to support are needed for success in this role. Pay rate: $21 to $23 per hour Schedule and Hours: Monday through Friday from 8 am to 5 pm. Helpdesk Support Agent Duties and Responsibilities:

• Resolving support tickets submitted by the service network to the Field Support Operations Helpdesk for password reset support as well as other system issues.

• Partnering with IT team for fast support on other systems requiring higher level support. * Live support of LG Factory Technicians via Whats App chat for urgent support on internal software (CS Portal)
• Creating/updating User Profiles in LG internal software GSFS+ to ensure proper access.

• Relevant administrative and software troubleshooting experience required.
• Experienced with multiple internet browsers (Chrome, Edge, Firefox, etc.)
• Demonstrated experience using Microsoft Office (e.g.: Excel, PowerPoint, etc.)
• Extremely detail-oriented.
• Strong Written and verbal communication skills.
• Strong problem solving skills.
• Ability to co-work within a team environment.

Job Type: Full-time, long term temporary

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, * Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401K matching to all eligible contingent and temporary associates., We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout. About Automation Personnel Services Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:

• 10-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2025).
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2025).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).