IT Help Desk Technician

SaraPath Diagnostics is seeking a customer-focused IT Help Desk Technician to deliver fast, reliable technical support to end users in a healthcare/lab environment. You’ll serve as the first point of contact for troubleshooting systems, software, hardware, and network issues via phone, remote tools, and in-person support., * Provide Tier 1/2 technical support for hardware, software, and network problems using remote desktop tools, phone, email, and on-site assistance.

• Troubleshoot and resolve Microsoft 365, Windows 11, VPN, and collaboration tool issues for on-site and remote users.
• Support LAN connectivity, basic networking, printers (including label printers), barcode scanners, VOIP systems, and pathology laboratory information systems (LIS).
• Collaborate with internal teams, vendors, and partners to resolve escalated issues.
• Participate in a 2-week on / 2-week off on-call rotation.
• Travel locally for client and remote user support.

• 2+ years of IT support experience or a 2-year degree in a related field.
• Strong customer service and communication skills with the ability to explain technical concepts clearly.
• Solid troubleshooting skills in Windows environments, Microsoft 365, VPN/remote access, and hardware/peripherals.
• Critical thinking and eagerness to learn new technologies quickly in a fast-paced setting.
• Ability to lift up to 25 lbs.
• Maintain a valid driver’s license with reliable transportation., * CompTIA A+ certification (or equivalent).
• Basic experience with ticketing systems, Active Directory, and basic cloud tools.
• Familiarity with cybersecurity best practices, such as phishing awareness and multi-factor authentication.
• VOIP and printer support experience.

This role offers hands-on variety, opportunities to grow your skills in modern IT environments, and direct impact on user productivity.

Pulled from the full job description 401(k) Health insurance 401(k) matching Paid time off Vision insurance Health savings account Dental insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance