Onsite (Level 2) IT Technician

• Provide onsite support for hardware (desktops, laptops, printers, peripherals)
• Install, configure, maintain, and upgrade equipment to standards
• Diagnose and resolve issues quickly to minimize downtime
• Collaborate with client IT teams for seamless integration
• Perform routine maintenance (patches, firmware updates)
• Document installations, configurations, and troubleshooting
• Support end-users with setup, connectivity, and basic issues
• Adhere to all company and client policies, procedures, and security protocols.
• Provide exceptional customer service and support to ensure client satisfaction and maintain positive relationships.
• Stay current with industry trends and best practices in IT hardware deployment and support.

iPower Technologies, a growing national IT MSP, is seeking a motivated candidate for a temp-to-full-time role, offering the opportunity to evaluate long-term fit and performance.

The ideal candidate has experience in a fast-paced IT support environment, strong customer service skills, and a commitment to follow-through. Reliable transportation is required for travel between client sites. This role demands a balance of technical expertise, professionalism, and a strong work ethic.

Candidates should be organized, detail-oriented, and able to prioritize tasks in high-pressure environments with flexible scheduling. Strong documentation and time management skills are essential.

https://goipower.com/it-services/

Candidates must have 3+ years of IT experience to be considered., * Bilingual (English/Spanish) preferred; reliable transportation for travel within Dade/Broward

• Bachelor’s degree (IT or related) preferred; 3+ years IT support (hardware deployment)
• Proficient with desktops, laptops, printers; strong Windows/Mac OS and basic networking knowledge
• Experience with RMM, patching, MDM (JAMF/AirWatch), and CrowdStrike
• Strong communication, documentation (SOPs), and troubleshooting skills
• Able to manage multiple priorities, urgent issues, and complex customer situations
• Professional, service-oriented; thrives under pressure and meets performance metrics
• Support full project lifecycle; proactively communicate and resolve user issues
• Recommend improvements, escalate complex issues, and promote a team-oriented culture
• Flexible for occasional evenings/weekends