PC Technician

The PC Technician supports monitors, tests, and troubleshoots hardware pertaining to the casino’s local area network (LAN), casino management system, point-of-sale system, and other IT systems. This position recommends and schedules IT repairs with the Helpdesk Supervisor. Provides end users support for applications. Installs and configures workstations. All duties are to be performed within the guidelines of the organization’s policies and procedures, tribal regulations, and all federal/state laws, as needed., * All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOPs, and any other related training.

• Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests in a timely and effective manner.
• Ensure all user workstations are correctly set up and maintained, as needed.
• Troubleshoot printers and individual workstation issues.
• Maintain basic equipment associated with any IT system and/or hardware.
• Perform troubleshooting to isolate and diagnose common network problems.
• Install, upgrade, and configure network printing, directory structures, software, and file services.
• Provide users with technical support.
• Respond to the needs and questions of users concerning their access to resources.
• Install and test necessary software and hardware.
• Provide technical support to the user community.
• Maintain knowledge of special events, hours of operation, and other pertinent information.
• Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, and appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others.
• Perform additional duties or projects as assigned.

The list of essential job functions is illustrative of the minimums ONLY. It is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned., While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.

Confer with Human Resources for additional information, as needed.

Mental

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.

Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity

locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.

Success in this position will require ongoing knowledge and application of the organization’s key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge and/or ability required.

EDUCATION & EXPERIENCE

*

• High School diploma or GED is required.

Associate degree and 1 year IT helpdesk experience or equivalent combination of training and experience, + Must be at least 21 years of age.

• Regular and reliable attendance.
• Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency).
• Outstanding diagnostic, problem-solving, and analytical skills.
• Must be able to work in a fast-paced environment.
• Ability to work cooperatively with all departments and all team members.
• Ability to maintain a professional appearance and demeanor.
• Ability to maintain high confidentiality.
• Ability to independently manage multiple tasks professionally.
• Ability to work independently with minimal supervision.
• Ability to prioritize tasks and meet deadlines.
• Ability to follow directions., + Ability to obtain and maintain Gaming License is required.
• Key positions require knowledge and application of Title 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.