IAM Analyst

The Tier 1 Identity and Access Management (IAM) Analyst is responsible for handling identity and access-related support requests, troubleshooting account access issues, and assisting with account provisioning and deprovisioning tasks. This entry-level role plays an essential part in ensuring secure and compliant access to IT systems, applications, and data, contributing to the organization’s security posture by following established IAM procedures., * Access Provisioning and Deprovisioning: Process requests to create, modify, and disable accounts, adhering to policies and procedures for timely and accurate execution.

• Incident and Request Management: Serve as the first point of contact for access-related incidents and requests, responding through phone, email, or ticketing systems. Log and document all actions taken to resolve issues. (Genesys, ServiceNow, Sailpoint, Snowflake)
• Access Troubleshooting: Diagnose and resolve basic access issues related to password resets, account lockouts, and system access, escalating to Tier 2 or IAM specialists as needed.
• Verification & Compliance: Verify user identity and ensure compliance with security policies when managing access requests. Ensure proper documentation and approvals are obtained.
• Policy Adherence: Enforce company access policies by ensuring role-based access control (RBAC) principles are maintained and unauthorized access is minimized.
• User Access Audits: Assist in periodic access review and recertification activities, ensuring user access is aligned with job responsibilities.
• Documentation & Knowledge Sharing: Contribute to IAM documentation and knowledge base articles to improve efficiency and support standardization of processes.
• Customer Service: Provide excellent service to users, maintaining a professional approach in communications and actively working to resolve access issues quickly.

• Experience: 1-2 years of experience in IT support, help desk, or a similar technical support environment, with a focus on user account management.
• Technical Skills:
• Familiarity with IAM concepts (e.g., authentication, authorization, MFA) and common tools preferred (e.g., Active Directory, Azure AD).
• Basic understanding of identity governance principles, such as RBAC, least privilege, and separation of duties.
• Experience with a ticketing system (e.g., ServiceNow, Jira) for incident management and tracking.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills, with a customer-focused and team-oriented mindset.
• Clear and professional communication skills, both verbal and written.

Preferred Certifications

• CompTIA Security+, Microsoft Certified: Identity and Access Administrator, or other relevant IAM or security certifications.
• ITIL Foundation certification is a plus.