Technical Support Specialist

The Technical Support Specialist is responsible for the setup, maintenance, security, and troubleshooting of all physical and digital devices/technology across the organization.

Physical & Digital Device Management

• Computer setup & maintenance of laptops, tablets, deep-work machines, recording devices, printers/scanners, phones (cell and landline), smart devices, etc.
• Management of keyboards, mice, cameras, microphones, speakers, power supplies, hard drives, cable management, and other peripheral equipment
• Connectivity for ethernet, hard-wired computers, routers, extenders, cell boosters, Starlink, shortwave radio, etc.
• Ergonomic setup of monitor arms, keyboard trays, peripherals, chairs, standing desks, specialized lighting, etc.

Cybersecurity & Psychosecurity

• VPNs, secure phones, camera covers, mic blockers, Faraday boxes
• Psychosecurity systems which include app blockers, screen-time trackers, and deep-work machines
• Security software for malware protection, identity protection, encrypted communication channels, password managers, authenticators, 2FA systems

Office Security and Safety Systems

• Smart locks, cameras, alarm systems
• Smoke detectors, carbon monoxide detectors, radon detectors, shredders and secure disposal workflows

Technical Troubleshooting & Support

• General troubleshooting for device glitches, connectivity issues, syncing problems, and settings issues after updates
• Software installation and configuration (updates, settings, user accounts on shared devices, and new applications)
• Tech support for HVAC, health tech, and other office equipment

Training & User Support

• Hands-on guidance for employees learning new devices or software
• Creation of simple instructions, walkthroughs, and best-practice guides

• Strong understanding of physical hardware, connectivity systems, and modern office technology
• Familiarity with cybersecurity tools and best practices
• Ability to troubleshoot across multiple operating systems and platforms (Apple, Google, Windows); most of the employees use Apple products.
• Excellent communication skills for training and support

Professional development assistance, Health insurance, Paid time off, Dental insurance, Relocation assistance, Flexible schedule Temp-to-hire, Part-time, Contract, Permanent, Full-time Asheville, NC 28801, * Meaningful work where you will be part of a team tackling some of humanity’s most complex challenges

• A team of incredible human beings with a very special culture
• Access to wellness resources designed to support your physical and mental well-being
• Mentorship from senior leaders and the opportunity to take on meaningful projects that support continuous learning and career advancement

Pay: $25.00 - $50.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance

The (CRI) is a research center focused on understanding and mitigating catastrophic and existential risk. Our mission is to create and disseminate actionable knowledge and wisdom that is essential for navigating the metacrisis, and to undertake basic research and experimentation into viable future forms for global civilization.