IT Support Technician

Under minimal supervision, provides support to the end users on a variety of technical, IT related issues. All help desk personnel need excellent problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. They should have a strong technical understanding of the various hardware, software, and networking systems used throughout the organization.

Core Functions:

• Takes initial end user contact via telephone, chat, in-person, or email inquiries; trouble-shoots and manages hardware, software, and network problems, or issues requiring information systems and applications knowledge.
• Connects with user and their related system remotely or in-person to resolve identified problems.
• Recognizes and escalates problems requiring other or additional team resources as required.
• Identifies, researches, and resolves technical problems.
• Familiar with a variety of the field’s concepts, practices, patterns, and procedures.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, and printers.
• Loads specified department approved applications for users based on job duties or approved requests.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of IT equipment, software, and documentation.
• Provides updates, status, and completion information to the IT Operations Manager and IT leadership team, as needed.
• Set-up extensions, voice mail, and other features of the phone system.
• Perform tasks as directed by the IT Director.

You are customer-focused with an eye for detail.

You are reliable.

• Our Attitude:

You are an innovative thinker pursuing continuous improvement.

You embrace teamwork.

You want to positively make an impact and open to change., Treats others with humility, respect, kindness, honesty, patience, and self-control. You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart., * Must be experienced with the Microsoft 365 Suite and standard Windows administration within a business environment.

• Must have strong customer oriented service delivery, focused on making them raving fans of their computing experience.
• Must be able to prioritize tasks based on impact and task switch within dynamic environment.
• Must be willing to occasionally work out of the standard schedule to support production shift hours with disruptive or demanding issues, tasks, events, or projects.
• Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.” o Own It - Commitment to customer, company, and each other. o Can Do - Team Player, Open to Change, & Pursuing continuous improvement. o Act in Love - Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Education & Experience:

Minimum Required:

• High school diploma or equivalent

• One year of work experience in IT environment and A+ certification. Preferred:

• Associates degree or two years of experience in a small to medium sized business IT environment.

Physical Demands & Work Environment: Work is performed in an office environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. The noise level on job sites can be loud and in a non-temperature-controlled environment. While performing the core function of this job, the employee is regularly required to talk, hear, stand, and required to lift to 35 lbs. This position is occasionally working around machinery with moving parts, working around moving objects or vehicles. The employee is frequently required to walk, use hands to finger, handle or feel, reach/pull/push/grab with hands and arms, kneel, and crouch, twist and bend. The employee is occasionally required to sit, climb or crawl.

Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

At Central States, we are an ESOP. That means each one of our employees is an owner of the company and receives an allocation of stock every year. This allows all our employees to share in the wealth and success of the company. We also offer:

• 401K - We match up to 4%
• Medical
• Dental
• Vision
• Holiday pay
• Vacation pay
• Mental health resources
• Healthcare coordinators
• Life insurance
• Health Savings Accounts
• Flexible Spending Account
• Short-Term Disability
• Long-Term Disability
• Profit-Sharing bonus
• Performance based merit increases
• Education assistance available - Up to $5,250 each year

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.