IT Support Level 1 Specialist

Position Summary: We are seeking a motivated and eager IT Support Level 1 Specialist to join our growing team. This role is ideal for someone starting their career in IT who is excited to learn, grow, and contribute to a modern, cloud-first IT environment.

The position focuses on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. The ideal candidate will demonstrate initiative, a willingness to take ownership of tasks, and a commitment to delivering high-quality service.

Key Responsibilities * Provide Tier 1 support for IT systems, including: o Windows 11 environments and Dell laptops. o Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.). o Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM. o iOS device setup and management using Apple Business Manager. * Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed. * Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation. * Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles. * Perform basic asset management and inventory tracking. * Promote security best practices and assist with endpoint management. * Participate in training opportunities to develop technical skills and knowledge.

Required: * 1-2 years of IT support experience or equivalent coursework/internship experience. * Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange). * Familiarity with IT ticketing systems like Zendesk or similar platforms.

• Strong organizational skills and the ability to prioritize tasks effectively. * A willingness to learn new technologies and grow within the team.

Preferred: * Exposure to Cisco Meraki systems or similar networking tools. * Basic understanding of endpoint management tools like Microsoft Intune. * Familiarity with iOS device setup and management. * Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).

Attributes We Value

Initiative: You’re proactive and willing to take on new challenges. * Growth Mindset: You’re excited to learn and develop your skills. * Ownership: You take responsibility for your work and follow through on tasks. * Team-First Attitude: You’re collaborative and ready to assist with any level of support.