TECHNICAL SUPPORT ENGINEER

• Acts as an intermediary between customer and factory. Ensures the implementation of CIP, BKM’s, Safety Notices, and retrofits; and communicates performance/reliability issues.
• Provides Alpha Site Support to Engineering. Specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house on an engineering tool.
• Provides Beta Site Support. Specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design.
• Provides system support for engineering systems in reliability and/or applications lab.
• Provides engineering relief by working assigned projects in conjunction with vendors, customers and engineering owner. Act as a mentor for junior levels engineers.
• Field Escalation Focal Point: Provides for a contact point within the factory and/or customers to call upon.
• Resolves customer problems, complaints and issues utilizing appropriate internal and external resources. Act as crisis manager when necessary.
• Makes presentations at the engineering and management level to customers on system upgrades, support plans, technical demonstrations.
• Organizes and implements training seminars for customers and field service engineers on product upgrades, customer problems, concerns and possible solutions (Product Specialist Meetings).
• Creates technical publications and reviews documents covering technical improvements.
• Assists field service engineers and customers with on-site training when necessary. Helps training department to define necessary training for field service engineers on system upgrades and new systems components.
• Develops and presents financial analysis on retrofits, warranty costs, etc., Works with spares to help set initial stocking levels.
• Controls expenses within Ecomicron guidelines.
• May perform other duties as assigned.

Job Specific Knowledge

• Prior knowledge of Applied Materials products, customer base.

• Exceptional communication skills.
• Capability to quickly grasp semiconductor front end equipment
• Ability to travel 15%- 30% of the time., * B.S. Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline, and 5-7 years engineering experience working with Plasma Etch, PVD, CVD, or related, or equivalent., * M.S. level degree, and 7+ years experience, with 3 years in project management/supervisory role, or equivalent.