Desktop Support Technician

Provides end-user technical support by installing, configuring, troubleshooting, and repairing desktop hardware, software, and peripheral systems. This role is responsible for diagnosing hardware, software, and user issues; responding to technical inquiries; providing technical guidance and training; and implementing solutions to ensure reliable system operations.

The Desktop Support Technician will support users across office, field, plant, and lab environments, providing hands-on assistance with PC hardware, software applications, peripherals, and related technology needs., * Install, configure, maintain, and troubleshoot desktop hardware, software, and peripheral equipment.

• Diagnose and resolve hardware, software, and user-related technical issues.
• Provide technical assistance, training, and guidance to end users.
• Respond to support requests and recommend solutions based on system knowledge and troubleshooting experience.
• Perform hands-on IT support, including moving and installing equipment as needed.
• Travel to various locations throughout North Central, North, and Northeastern Indiana to provide onsite support., * Position requires work across multiple environments, including office, field, plant, and lab settings.
• Ability to lift and transport IT equipment weighing up to 50 lbs.
• Must be able to travel between sites using a personal vehicle.
• Mileage reimbursement is provided for approved business travel outside the primary work location based on the standard mileage reimbursement rate.
• Some work locations may require ASTM F2413 safety-rated boots due to site requirements.
• No ladder climbing or machinery operation required.
• No known hazardous work conditions identified.

Travel Requirements

• Regular travel between assigned sites is required.
• Candidate must be comfortable driving throughout the assigned territory, including North Central, Northern, and Northeastern Indiana.
• Personal vehicle use is required, with eligible business mileage reimbursed.

• Position requires work across multiple environments, including office, field, plant, and lab settings.
• Ability to lift and transport IT equipment weighing up to 50 lbs.
• Must be able to travel between sites using a personal vehicle.
• Mileage reimbursement is provided for approved business travel outside the primary work location based on the standard mileage reimbursement rate.
• Some work locations may require ASTM F2413 safety-rated boots due to site requirements.
• No ladder climbing or machinery operation required.
• No known hazardous work conditions identified., * Regular travel between assigned sites is required.
• Candidate must be comfortable driving throughout the assigned territory, including North Central, Northern, and Northeastern Indiana.
• Personal vehicle use is required, with eligible business mileage reimbursed.