Security Operations Center Specialist (Contract Employee)

The SOC Specialists perform a variety of tasks, including, but are not limited to:

• Operate 2-way radio to communicate with SacRT staff, law enforcement officers, (SPD) volunteers and other guards.
• Handle and screen incoming calls from the AlertSacRT mobile reporting app, which includes speaking with potential crime victims, witnesses and other SacRT patrons reporting problems, and coordinate the appropriate response in a timely manner.
• Provide records, warrants and other related information using local and state law enforcement databases.
• Use light rail station and train video surveillance equipment to search and identify system related problems, suspicious activity or terrorist threats.
• Coordinate and manage response efforts for high priority and emergency type of calls for service.
• Record video from live train footage as requested and maintain accurate documentation of all recorded video.
• Review video footage from light rail station stations and trains, and buses for issues such as: passenger injuries, unattended items (bicycles, backpacks, carts, etc.), passenger interactions, vehicles blocking the track, and interactions between officers and passengers.
• Respond to, and process requests for video footage via phone and email, and accurately document all requests. Record requested video from all appropriate sources and complete appropriate documentation.

Qualification Standards: HS Diploma or GED is required. No experience is required, however, radio/dispatch experience is preferred and bilingual skills is a plus. Ideal candidate will possess good written and verbal communication skills in English, basic computer skills and be willing to work in an office environment.

Pulled from the full job description

• Flexible schedule