Help Desk Tier II Administrator

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.Required Skills:

• DoD 8570 - IAT Level I, Security+ CE

• Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
• Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
• Top Secret clearance
• High school Diploma
• Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600, Audiovisual, Business Solutions, Cloud Computing, CompTIA Security+, Computer Hardware, Computer Software, Consulting, Customer Support/Service, Dental Insurance, DoD Directive 8140, DoD Directive 8570, Emerging Technology, Geospatial Analysis, Government Contracts, Health Insurance, Help Desk, High School Diploma, IAT - Information Assurance Technical, Identify Issues, Imagery Intelligence (IMINT), Information Technology & Information Systems, Intelligence Analysis, Intelligence Community, Maintenance Services, Network Systems, Prescription Drugs, Problem Solving Skills, Record Keeping, Small Business, Systems Administration/Management, Systems Engineering, Technical Support, Telecommunications, Telephone Skills, Time Management, Vision Plan

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance, GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
• Competitive Compensation
• Paid Time off includes 10 federal holidays and 15 additional days.
• Bereavement Leave
• Parental Leave
• PTO Cash out
• Company Paid STD and LTD
• Life and AD&D Insurance
• 70% employer paid Medical, Prescription, Dental, and Vision Coverage
• 401k Savings and company match
• Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide. Compensation: $49,000.00 per year GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services. GCA is committed to a safer tomorrow. The challenges facing our Nation and the World grow ever more complex and require the highest level of dedication, integrity, and service. These core values are the backbone GCA builds upon to provide our customers with exceptional service within the dynamic intelligence community and ever changing Information Technology sector.