GTM Operations Analyst - AI Automation

• Design, configure, and maintain AI agents supporting sales and marketing workflows, primarily using low-code/no-code AI platforms (e.g., Lindy) with light scripting or API configuration as needed
• Implement prompt logic, multi-step workflows, and agent orchestration based on business needs and product requirements
• Connect AI agents with internal systems, data sources, and GTM platforms using platform-native integrations and APIs
• Partner closely with the GTM Operations AI Manager to execute against defined priorities and delivery timelines
• Monitor agent performance and troubleshoot issues related to quality, reliability, and data integration
• Iterate on agent logic and workflows to improve consistency, accuracy, and usability
• Design for scale: build workflows that hold up across large data volumes and many users, not just a handful of records or a single team
• Document logic, workflows, and implementation details to support maintainability and scale
• Stay current on AI tooling capabilities, platform updates, and applied AI best practices

• 3-6 years of relevant operations/automation experience in a business operations function (sales operations, revenue operations, marketing operations, customer success/support operations, or similar) where you owned and improved processes and workflows
• Hands-on experience building, configuring, or scaling automation or workflow tools in an operations context (e.g., Lindy, Workato, Make, Zapier, n8n, or comparable low-code/no-code platforms)
• A demonstrated appetite for AI and an instinct to build with it: you have started configuring or automating with AI tools (even simple, imperfect attempts count), and you are not someone who only uses AI to get answers or draft text
• Experience building or operating in environments with genuine scale: large data volumes and/or many users, such as a larger, established company
• Working knowledge of data integration concepts, APIs, and structured data formats (e.g., JSON, SQL, CSV); comfortable reading and troubleshooting these, not necessarily writing code from scratch
• Demonstrated ability to implement solutions from defined requirements and iterate based on feedback and observed performance
• Strong problem-solving skills, with the ability to troubleshoot workflow issues, optimize outputs, and improve system reliability
• Bachelor’s degree in a technical or business-related field
• Comfort operating in fast-paced, evolving environments with changing requirements and incomplete information, * Hands-on experience building AI-powered workflows or agents: configuring prompts, agent logic, and multi-step reasoning flows
• Experience working with LLM-based systems or prompt-driven workflows, and familiarity with agent orchestration or decision-based AI outputs
• Experience connecting AI or automation solutions with business systems such as CRM, customer success, marketing automation, analytics, or operations platforms
• GTM domain knowledge: lead routing, enrichment, territory or pipeline operations, sales forecasting, or sales/marketing reporting, * Builder mindset with a strong bias toward execution and iteration
• Business judgment: able to step back from the immediate task to understand and solve the underlying business problem, and to propose a better approach rather than simply executing a spec
• Ownership mentality: able to independently diagnose why a workflow isn’t performing, form a hypothesis, and iterate toward a fix without waiting for direction
• Fast learner: can pick up unfamiliar tools and concepts quickly and get functional without hand-holding
• Detail-oriented, with a focus on reliability, quality, and usability
• Curious and motivated to learn emerging AI tools and techniques
• Comfortable working with ambiguity and evolving technical approaches
• Collaborative and communicative, with the ability to work effectively across technical and non-technical teams

Pulled from the full job description Health insurance 401(k) matching Life insurance Disability insurance Paid holidays, The U.S. salary range for this position is $100,000.00-$120,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. 20% As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships - join our highly collaborative team to help power project success for our customers. Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings. Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.