Associate Director, Solution Architecture Organization

At Blue Cross Blue Shield of Massachusetts, we have an exciting opportunity for an energetic, passionate, and accomplished Associate Director of Solution Architecture. This is a critical, hands-on leadership role responsible for guiding a team of architects while personally driving the development of reliable and scalable digital technology solutions. Reporting to the Director of Digital Technology and Delivery, you will work closely with senior business and technology partners to provide the architectural leadership required to deliver a highly personalized, consistent, and engaging customer experience.

This role is eligible for our Flex Persona for candidates local to our Boston, MA office.

Your Day to Day

• Lead, mentor, and manage a team of high-performing solution architects, fostering their technical growth and career development.
• Roll up your sleeves and lead by example, guiding your team while personally building hands-on Proofs-of-Concept (POCs) for new technologies, including AI, machine learning, and intelligent agents.
• Provide technology direction and thought leadership for the digital solutions portfolio, ensuring continuous improvement in the performance of our member-facing applications.
• Engage in deep, hands-on technical work alongside your team and development PODs to solve complex architectural challenges and ensure solutions are implemented to the highest standard.
• Govern the architectural design of member-facing applications, ensuring alignment with enterprise standards for performance, security, and scalability.
• Establish and enforce architectural best practices, serving as the ultimate authority on technical standards and complex issue resolution for your team.
• Forge strategic partnerships with leaders across technology (Enterprise Architecture, Security, Infrastructure, Data) to ensure architectural initiatives align with broader business and technology goals.

• Proven experience leading and mentoring a team of architects, combined with a strong, current, and continuous hands-on technical ability.
• Deep, hands-on expertise architecting, solutioning, and delivering enterprise-scale mobile and/or web applications. You are expected to be able to jump in and code on POCs and contribute to design sessions at a granular level.
• A strong foundation in modern application architecture (APIs, microservices, cloud), with strategic experience governing solutions in secure cloud environments (e.g., AWS, PaaS).
• Demonstrable experience with Artificial Intelligence (AI) and Machine Learning (ML) technologies and their practical application in digital solutions.
• A strategic mindset for managing technical debt, with experience implementing processes to improve code quality and system longevity.
• Extensive experience forging and leveraging strong relationships across both technical and business divisions to drive architectural alignment.
• Expertise in modern security practices and Identity and Access Management (IAM) solutions.
• Experience with the following technologies:
• Mobile Development: Android Native, iOS Native, Reactive Native Angular
• Web Technologies: Content Management systems as Drupal, Content Delivery Networks like Akamai or F5
• API and Security: Gateway security like F5 and Apigee
• DevOps and Cloud: AWS, Spring boot, Confluent Kafka
• Databases: Relational, Object-Oriented, NoSQL, InMemory
• Performance and Monitoring: Performance testing tools (LoadRunner, JMeter, Gatling), Performance monitoring and Observability (Splunk Observability, New Relic), AWS Monitoring (CloudWatch, Performance Insights), Debug and analysis tools (Splunk, Log Rocket), and BrowserStack

What You Bring:

• Master’s degree in computer science or equivalent experience.
• 10+ years of technology leadership, including a solid understanding of technology selection, architecture, full-stack implementation, and at least 3-5 years in a formal people management role.
• A proven self-starter with a “player-coach” mindset and the demonstrated ability to make strategic decisions.
• Excellent presentation and facilitation skills, with the ability to clearly communicate complex technical concepts to any audience, from developers to senior executives.
• The ability to handle multiple strategic priorities simultaneously, combined with strong self-motivation, attention to detail, and excellent organizational skills., High school degree or equivalent required unless otherwise noted above, Alliance/Partner Management, Amazon Web Services (AWS), Analysis Skills, Android, Apache JMeter, Application Programming Interface (API), Architectural Design, Architectural Services, Artificial Intelligence (AI), Audience Development, Best Practices, Career Development, Cloud Computing, Communication Skills, Computer Science, Content Delivery Network (CDN), Content Management Systems (CMS), Continuous Improvement, Customer Experience, Debt Management, Debugging Tools, Detail Oriented, Drupal, Enterprise Architecture, Enterprise Protection, F5 Network Software, Healthcare, Identity Data Management, Internet Application, Internet Technology, Leadership, Legal, LoadRunner, Machine Learning, Mentoring, Metrics, Microservices, Mobile Applications, Mobile Applications Development, Multitasking, Organizational Skills, People Management, Performance Analysis, Performance Management, Performance Testing, Platform as a Service (PaaS), Problem Solving Skills, Process Improvement, Proof of Concept, Quality Management, Sales, Security Architecture, Security Infrastructure, Software Agents, Splunk, Team Lead/Manager, Technical Delivery, Technical Leadership, Test Tools, Thought Leadership, Willing to Travel, iOS

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

It is our mission at Blue Cross Blue Shield of Massachusetts to foster a culture that enables associates to do their best work while living happy and healthy lives. That’s why we offer you a variety of ways to support your best physical, emotional, financial, and social well-being. For more information on our benefit offerings, visit

https://careers.bluecrossma.org/us/en/benefits

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL, Blue Cross and Blue Shield of Massachusetts Inc