IT Support Technician

Express Employment International

Rancho Cucamonga, CA, United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$72,800.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Business Software Microsoft Outlook Computer Networks System Configuration Desktop Computing Microsoft Office Networking Basics TCP/IP Wi-Fi Technology Laptops

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User Accounts

Job description

Express Employment Professionals of Rancho Cucamonga is seeking an experienced IT Support Specialist to provide hands-on IT support for two nearby facilities. This is an excellent opportunity for an IT professional who enjoys troubleshooting technology issues, supporting end users, and working in a dynamic manufacturing or business environment.

As the primary on-site IT support resource, you’ll ensure employees have the tools and technical support they need to stay productive while partnering with corporate IT on larger initiatives., * Provide technical support for desktop computers, laptops, printers, scanners, phones, and peripheral devices.

Troubleshoot Windows operating systems, Microsoft Office, Outlook, email, and basic network connectivity issues.
Set up new employees with computers, user accounts, software, and system access.
Install, configure, and maintain IT hardware and software.
Diagnose and resolve day-to-day technical issues both remotely and in person.
Maintain inventory of computers, peripherals, and IT equipment.
Document, prioritize, and close IT support tickets in a timely manner.
Coordinate with corporate IT teams and third-party vendors to resolve complex technical issues.
Travel between two facilities located just minutes apart to provide on-site support.
Follow company IT security policies and best practices.

Requirements

Previous experience as an IT Support Specialist, Desktop Support Technician, Help Desk Technician, Systems Support Specialist, or Technical Support Analyst.
Strong troubleshooting skills with Windows PCs, laptops, printers, Microsoft Office, Outlook, and common business applications.
Basic understanding of networking concepts, including printers, Wi-Fi, TCP/IP, and user connectivity.
Experience with Active Directory, user account administration, and hardware setup is a plus.
Excellent customer service, communication, and problem-solving skills.
Ability to prioritize multiple support requests while working independently.
Valid driver’s license and reliable transportation to travel between local facilities.