IT Support Analyst

As an IT Support Analyst in Woking, you’ll play a vital role in ensuring the smooth operation of technology systems within the leisure, travel and tourism industry. Your day-to-day will involve resolving technical issues, maintaining systems, and supporting staff to keep everything running seamlessly., * Provide first and second-line IT support to staff, resolving technical issues efficiently.

• Monitor and maintain IT systems, ensuring minimal downtime and optimal performance.
• Assist with hardware and software installations, updates, and troubleshooting.
• Work closely with the technology team to escalate and resolve complex issues.
• Document IT processes and maintain accurate records of support activities.
• Support the implementation of new technologies and system upgrades.
• Provide user training and guidance to enhance understanding of IT systems.
• Ensure compliance with IT policies and procedures.

• Experience in providing IT support in a professional environment.
• Knowledge of hardware, software, and network troubleshooting.
• Strong problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with IT systems and tools relevant to the leisure, travel and tourism industry.

• Salary ranging from £34,000 to £38,000, dependent on the level of experience.
• Permanent position based in Woking (Full Time in Office)
• Other benefits to be confirmed.