INTL Limerick Desktop Support

A major semiconductor client of ours is looking to hire a Desktop support specialist to join their Limerick, Ireland office. The candidate will provide end-user support for internal and remote employees to ensure maximum productivity and best user experience. Support includes break/fix, configuration issues, troubleshooting, hardware /software installations and IT asset management, and hardware repair, setting up and deploying IT equipment for new employees. Provide AV and printing support to meet IT needs for the site. Maintain IT infrastructure and security standard and support initiatives and projects., * Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand

• Addressing and resolving incoming software applications, OS and hardware related incidents
• System health check and mitigation to meet software and security standard
• Track and route problems and requests tickets, and document resolutions
• Build and setup new computers including OS image development and deployment
• Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
• Identify, prioritize and escalate situations requiring urgent attention to meet service level agreement
• Assessing recurring issues to create automated processes where possible
• Software and hardware installation inventory and licensing
• Reviews current systems, process and procedures makes technical/process recommendations for improving efficiency and customer service experience
• Sustain for site IT operations and AV support

Knowledge, Skills & Abilities:

• BS degree or equivalent work experience
• 5 plus years of related experience and training with A+ certification
• Proven work experience as a Desktop or Technical Support or similar role
• Hands-on experience with Windows/Office 365/iOS/Android/Mac OS
• Detective-like troubleshooting and problem solving, attention to detail and multitasking skills
• Knowledge and experience of customer IT service delivery, ticketing tools and knowledge-based systems
• Customer-oriented attitude
• High level of self-motivation and a willingness to take responsibility.
• Works well within a team environment, with the ability to work efficiently without supervision.
• Excellent communication skills interface with site leadership and stakeholders.

Nice to Have Skills & Experience

• Background in Semiconductor industry is beneficial
• Microsoft MCP Certified a plus

Pay ranges from 20-25 USD/hr based on qualifications and years of experience., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.