IT Helpdesk Support Specialist

• Provide IT helpdesk support to company employees.

• Diagnose, troubleshoot, and maintain Windows 10/11 computers running Microsoft Office 365.

• Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.

• Assist users with remote support for technical issues.

• Monitor and respond to tickets within the company’s IT ticketing system.

• Maintain IDF rooms and IT equipment in clean condition.

• Provide technical guidance to end-users on IT tools, systems, and processes.

• Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.

• Help write and maintain IT knowledgebase documentation.

• Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.

• Monitor and manage company vendors and IT services

• Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.

• Travel to other office locations including out of state when requested.

Do you have experience in Zoom?, * Proven experience in providing technical support in an IT environment.

• Proficiency with Office 365 applications.

• Strong knowledge of Windows 10/11 operating systems.

• Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred.

• Capable of troubleshooting and replacing computer hardware.

• Experience with video conferencing tools (MS Teams and Zoom).

• Familiarity with VOIP systems (Zoom phones)

• Patching and mounting network equipment on racks.

• Familiarity with Microsoft Entra/Intune

• Some knowledge of Audio/Visual systems and security cameras.

Key Attributes:

• Strong problem-solving skills and attention to detail.

• Ability to manage multiple tasks and priorities effectively.

• Excellent communication and interpersonal skills.

• A proactive and customer-focused approach to IT support.

• Ability to lift equipment and boxes as needed.

• Must have own reliable transportation.

• Competitive salary based on experience.

Stockdale Capital Partners is a vertically-integrated real estate private equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.