IT Support Technician

Are you a tech-savvy problem solver who loves working with people just as much as hardware? We are looking for an IT Support Technician to step in as the go-to technical partner for our manufacturing plant in Fayetteville.

This is a dynamic, highly visible, 120-day temp-to-hire position where you will bridge the gap between corporate IT and plant-floor operations. From managing everyday help desk tickets to keeping our digitized production lines humming, you will be the local hero keeping our site running smoothly., IT Support & Service Management

• Prioritize and resolve incidents, problems, and changes to ensure minimal disruption.
• Fulfill service requests and support onboarding/offboarding processes.
• Deliver first-line support for desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware/software issues, escalating as needed to minimize downtime.
• Administer antivirus, threat protection, and ensure compliance with OS, firmware, and security standards.

Application & Infrastructure Support

• Administer enterprise and cloud-based applications and infrastructure (on-prem & cloud).
• Manage software rollouts, system updates, backups, and patch deployments.
• Provide restoration support during outages and ensure high availability of applications and servers.
• Troubleshoot server OS/application issues and manage hardware replacements/escalations.

User Enablement & Training

• Conduct user training sessions (onsite/virtual) on IT tools and promote best practices.
• Create user guides and training materials tailored to department needs.

Security & Compliance

• Enforce IT security policies, manage user access rights, and ensure data protection compliance.
• Maintain encryption standards and monitor device compliance.

Network & Voice Services

• Support wired, wireless, and voice network infrastructure; monitor performance and coordinate upgrades.
• Deploy and maintain VoIP systems; manage changes to extensions, voicemails, and phone devices.

Asset, Identity & Vendor Management

• Maintain IT asset inventory and lifecycle tracking using asset management tools.
• Administer user/computer directory objects (e.g., Active Directory).
• Collaborate with vendors for procurement, support services, and performance evaluation.

Manufacturing IT Support

• Provide specialized support for plant-floor applications (MES, SCADA, LIMS, etc.).
• Collaborate with engineering and production teams to meet operational needs.
• Ensure up time of manufacturing systems and coordinate upgrades and OT integrations.

Associate’s or Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

-Minimum of three years of experience in IT infrastructure and application support, ideally in a manufacturing or industrial environment.

-Strong working knowledge of Windows OS (client and server), Microsoft 365, networking fundamentals, VoIP, and cloud services.

-Hands-on experience supporting plant systems such as MES, SCADA, or similar platforms is highly desirable.

-Excellent troubleshooting skills and a proactive, customer-first attitude.

-Effective communicator with experience training users across multiple functions.

-Familiarity with ITIL practices, security frameworks, and compliance standards.

-Industry certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are a plus.

-Excellent problem-solving, multitasking, and communication skills.

-Ability to work independently and as part of a team with minimal supervision.

-Outstanding verbal and written communication, presentation, interpersonal, creative thinking, consulting, and analytical skills.

-Ability to prioritize work to manage multiple projects to meet deadlines.

-Excellent problem-solving/decision-making skills.