Team Lead Support IntelliJ

• Manage projects relating to JetBrains’ IntelliJ IDEA including work assignments performed by a team of 8 to 10 professional IntelliJ IDEA Support Engineers.
• Review and support team members’ progress and oversee timely and accurate completion of projects.
• Perform supervisory tasks including onboarding new employees and supervising their performance, accuracy and productivity.
• Follow and maintain existing team processes and introduce innovations and improvements to streamline as needed.
• Oversee resolution of product user problems through email, ticket system, issue tracker, ZenDesk, StackOverflow, Twitter, and other remote assistance modalities.
• Write technical documents, update and refine FAQs for users; maintain and update the employer’s internal Knowledge Base resource database in resolving issues and problems.

Do you have experience in Zendesk?, Do you have a Bachelor’s degree?, * Bachelor’s degree or foreign equivalent in Computer Science, Information Technology or related field.

• 5 years of software design experience with Java and JVM-specific tools such as JMC or YourKit.
• 3 years of experience with:
• Enterprise frameworks and technologies such as Spring, Tomcat, and similar;
• Kotlin;
• SQL and PostgreSQL databases;
• Java Enterprise Frameworks including Spring Boot, Spring Security, Spring Data JPA, Hibernate and Thymleaf;
• Java Applications Servers: Tomcat, WildFly, JBoss and GlassFish;
• JSP;
• JVM specific tools including Java Mission Control (JMC), YourKit, JProfiler, jstack and jps.
• 1 year of experience with:
• Virtualization technologies such as Docker, WSL or similar;
• Version Control System Git;
• IntelliJ IDEA;
• ZenDesk workflows on triggers, automations and webhooks levels.

Position is based in Waltham MA with 3 days per week required on-site. Travel is domestic and international to attend professional conferences and for team meetings and offsite onboarding of team members. Frequency of travel: 5-6 times per year as needed. Percentage of time: 10% Unrestricted authorization to work in the U.S. is required.

4.54.5 out of 5 stars Boston, MA $200,000 - $210,000 a year

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.