Security Operations Center Dispatcher ( Part-time, Weekends)

• Responsible for functioning as the dispatcher of the Security Operations Center for LG Health.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• The Security Operations Center SOC serves as a central hub for receiving security assistance calls
• Dispatches and tracks Hospital Security Officers on Emergent and non-emergent Events.
• Operating a radio dispatch center for incoming and outgoing communications.
• Elevate response to local emergency responders as necessary if the incident exceeds internal capabilities in alignment with HICS standards .
• Monitoring access control operations.
• Monitoring Burglar alarms.
• Providing staff protection and patient elopement monitoring.
• Overseeing a video surveillance center for camera monitoring.
• The SOC is responsible for managing computer-aided dispatching CAD and incident reporting applications.
• Follows Emergency Procedures Guidelines Code; K, H, Blue, Grey, Condition 8, red, yellow, green, amber, and Black .
• The following duties are considered secondary to the primary duties listed above:
• Provide directions to LGH for patients and visitors.
• License plate and employee parking sticker information look up.
• Coordinates requests for county emergency resources to LGH. When external resources are provided, the LGH SOC’s role is to bridge communications with the facility operations teams and external ops teams until a unified command is otherwise established.
• Other duties as assigned.

• High School diploma or equivalent GED required.
• Customer Service Skills Communication Skills.
• Computer Experience Windows Word, Excel Computer Aided Dispatch CAD
• One 1 year of experience in EMS, Emergency Dispatching, Police, Fire, or Security; and or one 1 year working with police, hospital and or community transport.
• Recognized Telecommunicator Course or Emergency Medical Technician preferred.
• ATTENTION CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
• NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:
• Job demands are only moderately routine and predictable. Minor changes may occur which require the individual to be able to understand and carry out detailed but uninvolved instructions.
• PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought:
• The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
• Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

Credentials:

• Ntl Registry of EMT

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life’s work?, We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.