Genesys Cloud Developer

Quantionis a Business Digital Transformation services company founded in ** and part of theAstek Groupgroup operating in more than25 countrieswith over10,000 employeesworldwide.Our team is specialized in application development, UX/UI, and digital business transformation, focused on building innovative solutions that drive measurable business results.We combine our teams in cutting?edge technologies and digital deep experiences with the innovation ecosystem, to ensure that we can provide the best solution to face business challenges, from its concept to its implementation.We are looking for aGenesys Cloud Developer.Key ResponsibilitiesSolution Development & ConfigurationDevelop and enhance Live Chat, Web Messaging, Social Messaging, and Digital Customer Service capabilitiesDevelop and deploy Agentic AI solutions within Cognigy Live Chat flows, enabling intelligent automation, contextual decision?making, and efficient customer support journeysBuild and maintain Architect flows supporting digital customer interactionsSupport the deployment and release of new digital capabilities into production environmentsIntegration & AutomationDevelop and maintain integrations between Genesys Cloud and enterprise systems such as Cognigy.AI, PAX CRM, customer data platforms, authentication services, and Lufthansa Ground backend applicationsUtilize Genesys Cloud APIs, Data Actions, Web Services, and event?driven integrationsSupport workflow automation initiatives that improve customer and agent experiencesCollaborate with integration teams to ensure reliable and secure system connectivityTroubleshoot and resolve integration?related issuesCustomer Experience & OptimizationWork closely with Product Owners and Business Analysts to translate business requirements into technical solutionsSupport the continuous improvement of digital customer journeys and servicing experiencesAnalyze customer interaction flows and identify opportunities for optimizationSupport experimentation, proof?of?concepts, and innovation initiativesOperational Support & QualityPerform root cause analysis and issue resolution for production incidentsSupport testing activities, including system integration testing & user acceptance testingEnsure solutions are developed according to best practices, security requirements, and platform standardsMaintain technical documentation, solution designs, and configuration recordsAgile DeliveryParticipate in sprint planning, backlog refinement, stand?ups, retrospectives, and release activitiesRequired Skills & Experience (Must?have)Experience developing and configuring solutions within Genesys Cloud CXStrong understanding of Genesys Cloud Digital Engagement capabilitiesStrong knowledge of integrating Cognigy with Genesys Cloud to deliver seamless customer and agent experiencesExperience configuring Messaging, Live Chat, Digital Routing, and Architect flowsExperience with Genesys Cloud APIs, Data Actions, Web Services, and integration frameworksUnderstanding of customer service and contact center operationsExperience troubleshooting complex customer interaction and routing scenariosFamiliarity with REST APIs, JSON, authentication mechanisms, and integration patternsStrong analytical and problem?solving skillsExcellent communication and stakeholder collaboration abilitiesOur offering:You will grow professionally in a company in constant development and evolution.You will benefit from a personalized follow?up of your professional projects as close as possible to your ambitions.You will make a real contribution to the company’s development in real time.You will enjoy 23 days of vacation.You will join our team: diverse, multicultural and constantly growing.You will have days full of good energy and good atmosphere.#J-***-Ljbffr

Required Skills & Experience (Must?have) Experience developing and configuring solutions within Genesys Cloud CX Strong understanding of Genesys Cloud Digital Engagement capabilities Strong knowledge of integrating Cognigy with Genesys Cloud to deliver seamless customer and agent experiences Experience configuring Messaging, Live Chat, Digital Routing, and Architect flows Experience with Genesys Cloud APIs, Data Actions, Web Services, and integration frameworks Understanding of customer service and contact center operations Experience troubleshooting complex customer interaction and routing scenarios Familiarity with REST APIs, JSON, authentication mechanisms, and integration patterns Strong analytical and problem?solving skills Excellent communication and stakeholder collaboration abilities

Madrid, España

Quantion is a Business Digital Transformation services company founded in ** and part of the Astek Group group operating in more than 25 countries with over 10,000 employees worldwide. Our team is specialized in application development, UX/UI, and digital business transformation, focused on building innovative solutions that drive measurable business results. We combine our teams in cutting?edge technologies and digital deep experiences with the innovation ecosystem, to ensure that we can provide the best solution to face business challenges, from its concept to its implementation., You will grow professionally in a company in constant development and evolution. You will benefit from a personalized follow?up of your professional projects as close as possible to your ambitions. You will make a real contribution to the company’s development in real time. You will enjoy 23 days of vacation. You will join our team: diverse, multicultural and constantly growing. You will have days full of good energy and good atmosphere. #J-***-Ljbffr