Senior Genesys Cloud Engineer Architect & Integrations

Spain - Hybrid (Madrid, Málaga, Barcelona, Logroño) / Remote (rest of Spain)Competitive salary (aligned with experience)Full-timeEnglish: B2+International projectAbout the RoleWe are looking for aSenior Genesys Cloud Engineerwith strong hands-on experience designing Architect flows and building API-based integrations.This is a technical role focused onrouting logic, automation, and real-time integrationswithin a modern cloud contact center platform. You will work closely with Product, Architecture, and Engineering teams to deliver scalable and high-performance customer experience solutions.If you enjoy solving complex routing challenges and building integrations that operate at scale, this role is for you.Work ModelHybrid for candidates located inMadrid, Málaga, Barcelona, or Logroño.Fully remote for candidates based elsewhere in Spain.Key ResponsibilitiesDesign and maintain complexGenesys Cloud Architect flows.Implement advanced routing logic (skills-based routing, queues, fallbacks).Build and support integrations usingGenesys Cloud APIs and Data Actions.Implement and optimize configurations for voice and digital channels.Design and maintain REST-based integrations with external systems.Troubleshoot performance issues and ensure platform stability.Contribute to automation and continuous improvement initiatives.Must-Have Requirements3+ years of hands-on experience withGenesys Cloud.Strong experience withArchitect flows and routing configuration.Experience integrating systems viaGenesys Cloud APIs and REST services.Solid understanding of cloud environments and security basics.Programming/scripting knowledge (JavaScript, Python, or similar).Experience troubleshooting and optimizing contact center environments.English level B2 or higher.Nice to HaveExperience leading technical initiatives or workstreams.Experience with event-driven integrations (EventBridge or similar).Exposure to CRM systems (e.g., MS Dynamics).Knowledge of AWS services.Genesys Cloud or cloud provider certifications.What We OfferInternational project environment.Flexible hybrid/remote model within Spain.Opportunity to work on a scalable cloud contact center platform.Competitive salary aligned with experience.Collaborative and innovation-driven team culture.

Must-Have Requirements 3+ years of hands-on experience with Genesys Cloud . Strong experience with Architect flows and routing configuration . Experience integrating systems via Genesys Cloud APIs and REST services . Solid understanding of cloud environments and security basics. Programming/scripting knowledge (JavaScript, Python, or similar). Experience troubleshooting and optimizing contact center environments. English level B2 or higher. Nice to Have Experience leading technical initiatives or workstreams. Experience with event-driven integrations (EventBridge or similar). Exposure to CRM systems (e.g., MS Dynamics). Knowledge of AWS services. Genesys Cloud or cloud provider certifications.

International project environment. Flexible hybrid/remote model within Spain. Opportunity to work on a scalable cloud contact center platform. Competitive salary aligned with experience. Collaborative and innovation-driven team culture.