AWS Support Engineer

P2PSoftTek Inc

Charlotte, NC, United States

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Amazon Web Services Amazon S3 BASIC (Programming Language) Databases Data Validation Data Infrastructure Database Queries Python (Programming Language) Microsoft SQL Server Performance Tuning SQL Stored Procedures SQL Databases

+10 more

Scripting Snowflake Apache Spark Gitlab Infrastructure Automation Frameworks Functional Programming Cloudwatch Terraform Dynatrace Servicenow

Job description

Monitor and maintain AWS cloud services including Glue, RDS, S3, Lambda, Step Function, CloudWatch other AWS services

Perform day-to-day operational support and troubleshooting for Snowflake data platform workloads
Support and maintain Microsoft SQL Server (MSSQL) databases including performance tuning, index maintenance and backup validation
Write, optimize, and troubleshoot SQL queries across Snowflake and MSSQL environments
Build, maintain, and enhance Dynatrace dashboards for application and infrastructure observability
Respond to and triage alerts generated from Dynatrace, CloudWatch, and other monitoring tools
Perform root cause analysis (RCA) on incidents and document findings and remediation steps
Escalate critical issues to development or platform engineering teams with full context and impact assessment.
Participate in scheduled shift rotations including nights, weekends, and public holidays
Maintain runbooks and operational documentation
Support change management processes and assist with deployment validations during off-hours maintenance windows
Identify patterns in recurring incidents and raise improvement tickets to engineering teams

Requirements

5+ years of experience in a technical operation, sustain, or platform support role

5+ years’’ experience with AWS services (Glue, RDS, S3, Lambda, CloudWatch)
Experience supporting Snowflake, including query monitoring, warehouse management, and task/pipe troubleshooting
Proficiency with Microsoft SQL Server - query writing, stored procedures, and basic DBA tasks
Strong SQL skills for ad-hoc investigation and data validation
Experience building or maintaining Dynatrace dashboards and configuring alerting thresholds
Solid understanding of monitoring principles - metrics, logs, traces, alerting
Ability to work calmly under pressure during live incidents
Strong written communication skills for incident tickets and handoff notes

Preferred Qualifications

Ability to create the dashboards in Dynatrace
Familiarity with infrastructure-as-code tools such as Terraform
Experience with CI/CD pipelines and GitLab
Exposure to ServiceNow or similar incident/change management frameworks
Scripting experience in Python, SQL, Spark for automation and operational tooling