ASG Support Technician II

• With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
• Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person.
• Ensure timely and accurate set up of all systems
• Phone Support during regular business hours and on-call availability during off hours
• Monitor Chat sessions to assist other team members
• Test systems to ensure they are working correctly
• May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic

• Associates Degree in a relevant field and 1+ years of experience
• OR 3+ years of equivalent work experience
• 2+ years of Networking Experience
• 2+ years of customer service experience

Schedule is subject to business needs and availability, * H.S. Diploma or Equivalent

• 2+ years of experience in Customer Service, Call Center or Technical Support
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position., Analysis Skills, Artificial Intelligence (AI), Call Centers, Customer Support/Service, Customer Training, Data Analysis, Electricity, Hardware Installation, Hospital, IP (Internet Protocol), Identify Issues, Incentive Programs, Laptop PC, Machine Learning, Metrics, Multitasking, On Call, Psychiatry and Mental Health, Public Safety, Remote Access, Root Cause Analysis, Stock Purchase Plans, Systems Administration/Management, Technical Support, Telephone Product Support, Testing, Time Management, Willing to Travel

• Saturday & Sunday - 9 am CST to 9pm CST
• Monday & Tuesday - 2pm CST to 11pm CST
• Wednesday, Thursday and Friday - OFF

Position requires that the first few weeks of training will be virtual during the hours of 9am CST to 5pm CST.

Target Base Salary Range - $40,000 to $45,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate., * Incentive Bonus Plans

• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Remote

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future., DRN, a subsidiary of Motorola Solutions, is a pioneer in video analysis. We are a leading global provider of data and image analytics, specializing in vehicle location intelligence. Our platform leverages machine learning, artificial intelligence, and a massive network of mobile License Plate Reader (LPR) cameras to provide critical data to public safety and commercial sectors.