Senior Customer Experience Specialist - Order Mgmt & Sap

DSM-Firmenich AG in Barcelona is seeking a Sr Specialist, Customer Experience to join our Perfumery team.You will manage day-to-day order processing, coordinate with sales, logistics, and planning, and resolve customer inquiries in a fast-paced, global environment.You’ll leverage SAP SD, Excel and PowerPoint to monitor KPIs, drive continuous improvement, and build strong relationships with customers.Fluency in English and French is required, with a proactive, collaborative approach.#J-*****-Ljbffr

You will manage day-to-day order processing, coordinate with sales, logistics, and planning, and resolve customer inquiries in a fast-paced, global environment. You’ll leverage SAP SD, Excel and PowerPoint to monitor KPIs, drive continuous improvement, and build strong relationships with customers. Fluency in English and French is required, with a proactive, collaborative approach.