IT Specialist

The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services., * Customer Service: Providing a positive user experience by being patient , empathetic , and helpful .

• Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.
• Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions.
• User Account Management: Managing user accounts, including creating accounts , assigning permissions, and resetting passwords .
• Software Installation and Configuration: Assisting with the installation and setup of software applications.
• Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.
• Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently.

• High school diploma or equivalent.
• Minimum of 5 years of Current IT Support Experience.
• Experience with Windows environments, including workstations and servers.

• Experience with Active Directory, including Group Policy, File/Print sharing, RDP. Desired Qualifications:

• Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).
• Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.
• Ability to work both independently and collaboratively within a team environment.
• Experience with Windows 10/11.
• Experience with macOS operating systems; knowledge of Microsoft 365 products and services is a plus.
• Experience with Medical IT is a huge plus.
• Basic understanding of networking concepts and protocols.
• Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues.
• Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.

Military connected talent encouraged to apply.

We have an outstanding Contract position for anIT Specialistto join a leading Company located in theBirmingham, ALsurrounding area.