Distributed Computer Systems Analyst

• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Perform hardware upgrades and replacements.
• Manage user accounts and permissions.
• Manage software licensing and compliance.
• Maintain accurate inventory of hardware and software.
• Configure and support network printers.

Troubleshooting and Problem Resolution:

• Diagnose and resolve complex hardware, software, and network issues.
• Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals.
• Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems.
• Troubleshoot hardware failures and perform repairs.
• Troubleshoot software installation and configuration issues.

Support and Customer Service:

• Provide on-site and remote technical support to end-users.
• Respond to support requests via phone, email, and ticketing system.
• Receive and manage escalated tickets, ensuring timely resolution.
• Maintain a professional and courteous demeanor when interacting with end-users.
• Provide excellent customer service and ensure user satisfaction.
• Accurately document all support activities in the ticketing system.

Knowledge Management and Improvement:

• Identify and document recurring issues and contribute to the development of permanent solutions.
• Create and maintain knowledge base articles and documentation for common issues and resolutions.

• A high school diploma or its equivalent.
• A Basic understanding of Microsoft Office Products.

Statutory Compliance (s. 112.219, F.S.): We waive the requirement for a postsecondary degree for this position. Relevant work experience or technical certifications may be used to demonstrate the required knowledge, but are not strictly required for applicants who demonstrate the aptitude to be trained in the specific duties of the EOG.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation., Android, Computer Maintenance, Computer Systems, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop PC, Distributed Computing, Documentation, Email Technology, Hardware Upgrades, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Inventory Management, Knowledge Base, Knowledge Management, Laptop PC, Licensing Compliance, Microsoft Office, Microsoft Product Family, Mobile Devices, Network Configuration Management, Network Support, On Site Support, Peripheral Hardware, Printers, Problem Solving Skills, Software Administration, Software Configuration Management, Software Installation, Software License Management, Support Documentation, Systems Analysis, Time Management, User Account Administration, iOS