Network Operations Center Technician

NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier?1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data?centre environments.Key ResponsibilitiesPerform continuous monitoring using UN?approved tools across:Network, servers, storageSatellite & RF infrastructureSecurity devicesPublic cloud (Azure, AWS)M365 and application platformsHandle event management and alarm triagePerform Tier?1 troubleshooting following approved SOPsEscalate incidents to:Tier?2 engineering teamsExternal service providers (as required)Support incident, critical incident, and security incident processesExecute approved low?level operational activities (e.g. checks, verifications, routine actions)Maintain accurate incident records in UN?provided ITSM/CRM toolsContribute inputs for:Shift reportsIncident and change reportingEnsure 15?minute shift handover overlap with incoming operatorsMandatory Skills & QualificationsMinimum 1 year of relevant NCC / NOC / ICT operations experienceITIL v3 or ITIL 4 Foundation certificationEnglish proficiency: CEFR B2 or aboveAbility to work rotational 24×7 shifts on?site#J-*****-Ljbffr

Minimum 1 year of relevant NCC / NOC / ICT operations experience ITIL v3 or ITIL 4 Foundation certification English proficiency: CEFR B2 or above Ability to work rotational 24×7 shifts on?site

NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier?1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data?centre environments.