Middle It Support

We are seeking an IT Support Specialist to join our team.ResponsibilitiesFull?Spectrum Support (Tier 1/2/3):Act as the primary technical point of contact, handling everything from basic hardware troubleshooting and access requests to complex system?wide escalations and root?cause analysis.System Ownership:Act as the primary administrator for our Google Workspace and Atlassian environments.Lifecycle Management:Own the "Joiners, Movers, Leavers" (JML) process, ensuring seamless onboarding/offboarding through MDM and automated provisioning.Process Optimization:Identify bottlenecks in IT workflows and build automated solutions (e.g., via n8n or custom scripts) to eliminate manual toil.Documentation:Maintain clear, concise "how-to" guides for both the team and end?users within Confluence.RequirementsGoogle Workspace Mastery:Minimum 2 years of experience managing Google Workspace at an enterprise level.Proficient with the Admin Console and the GAM tool for bulk operations and command?line management.Device Management (MDM):Experience deploying hardware at scale.Knowledge of Microsoft Intune and Miradore is a plus.Comfortable managing both Windows and macOS fleets.OS Expertise:Deep knowledge of both Windows and macOS.Know where the logs live and how to troubleshoot kernel panics or registry issues.Atlassian Administration:Minimum 2 years of experience managing Jira and Confluence.Handle user/group permissions, scheme configurations, and workflow automation.Automation Mindset:Proven experience automating tasks using no?code/low?code tools (n8n, Zapier, or Make) and scripting (PowerShell, Bash, or Python).At Impress we cultivate a culture of inclusion and diversity.We celebrate our employees’ individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.#J-*****-Ljbffr

Google Workspace Mastery: Minimum 2 years of experience managing Google Workspace at an enterprise level. Proficient with the Admin Console and the GAM tool for bulk operations and command?line management. Device Management (MDM): Experience deploying hardware at scale. Knowledge of Microsoft Intune and Miradore is a plus. Comfortable managing both Windows and macOS fleets. OS Expertise: Deep knowledge of both Windows and macOS. Know where the logs live and how to troubleshoot kernel panics or registry issues. Atlassian Administration: Minimum 2 years of experience managing Jira and Confluence. Handle user/group permissions, scheme configurations, and workflow automation. Automation Mindset: Proven experience automating tasks using no?code/low?code tools (n8n, Zapier, or Make) and scripting (PowerShell, Bash, or Python). At Impress we cultivate a culture of inclusion and diversity.