1st Line Support

• Providing 1st Line IT support to internal users via telephone, email and face-to-face.
• Logging, managing and resolving IT support tickets.
• Supporting Microsoft 365 applications including Outlook and Teams.
• Managing user accounts, passwords and permissions through Active Directory.
• Troubleshooting Windows desktop, hardware, software and printer issues.
• Assisting with basic network troubleshooting.
• Escalating more complex technical issues to senior engineers where required.
• Producing and updating IT documentation where appropriate.

This role is ideal for someone at the beginning of their IT career who has a solid foundation in IT support, whether that’s through a 1st Line position, Service Desk role, IT apprenticeship or commercial IT support experience. You’ll be someone who enjoys troubleshooting technical issues, takes pride in delivering excellent customer service and is keen to continue learning and developing your technical knowledge., The ideal candidate will have hands-on experience with:

• Microsoft 365 / Office 365
• Active Directory
• Windows Desktop Support
• Basic Networking (DNS, DHCP, TCP/IP)
• Hardware & Printer Support
• Service Desk / IT Support experience

About You:

• 1-2 years’ experience within an IT Support or Service Desk environment (or equivalent).
• A genuine passion for technology and providing excellent customer service.
• Strong communication skills and a friendly, professional approach.
• A proactive attitude with a willingness to learn and develop.
• Comfortable working both independently and as part of a team.