1st Line IT Support Analyst

Key words: Windows Server, IT Support, Microsoft, O365 1 line, 2nd Line, Technical support, office 365, azure, vmware, networking, Dudley, Birmingham, Stourbridge, West Midlands, hyper-v, exchange

• Previous experience in a Service Desk or field-based role
• Windows OS 11/10
• Active Directory
• Office 365
• Exchange Server experience
• Group Policy (DNS/DHCP)
• VPN technologies

It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam.

The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable.

• Starting salary up to £29K DOE
• 25 days annual leave + bank holidays
• Company pension scheme
• Hybrid working up to 2 days WFH
• Private healthcare
• Plus much more

Due to continued growth, a leading technology firm based in Dudley is looking for a 1 Line IT Support Engineer to join the team., Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.