IT Help Desk Technician

Position is first point of contact for customers needing assistance with computers, phones, and peripherals.

• Must possess a valid Colorado driver’s license.
• Must complete ICS 100 and ICS 700 within the first year of employment (County provided).
• Must pass CBI background check (County provided).
• CJIS (Criminal Justice Information Services) training and certification (County provided).
• SIDA (Security Identification Display Area) training and certification (County provided).

Qualifications/Education

• Associate Degree from an accredited school in Computer Science (or related field), or a combination of education, certifications, and experience that County Management deems appropriate.
• Experience supporting Microsoft Windows desktops, Microsoft Office suite, Microsoft Active Directory, and M365.
• Experience supporting telephones, printers, cameras, microphones, cell phones, and tablets.
• Strong organizational and interpersonal skills, including the ability to communicate in English, orally and in writing.
• Customer service oriented, patient, and friendly.
• Able to work under deadlines with interruptions, manage multiple tasks simultaneously, and work productively under minimal supervision.
• Able to be on-call (in coordination with other IT staff) for emergencies and unusual events.
• Ability to work independently with access to confidential information used to develop and support managerial positions.

• Housing is held for Gunnison County Employees and may be available for you to rent

• Medical, Dental, and Vision coverage

• Vacation Leave: based on years of service starting at 8 hours/month

• Sick Leave: 8 hours for each month of service

• Dependent Care FSA

• FSA and HSA

• Employer Paid Basic Life Insurance 1x Annual Salary

• Employer Paid Norton LifeLock Membership

• Supplemental Life and AD&D Insurance, including spouse and children

• Employee Assistance Program

• Mandatory 401(a) 3% Contribution to CRA - Empower Retirement.

• 401(a) 3% Employer Contribution match

• Voluntary 457(b) Pre-tax or After-tax Contribution to CRA - Empower Retirement.

• 457(b) Up to a 3% Employer Contribution match

• Discounted Pet Insurance, and Gym Memberships, The hourly range is from $27.18 to $30.94, depending on experience, plus full benefits.

Gunnison County cherishes its sense of community and place. The County strives to preserve and promote the well-being of the County’s citizens, natural environment, and rural character. The County will deliver services and set standards that reflect its values and preserve the region’s unique quality of life for present and future generations to enjoy. Gunnison County is governed by an elected three member Board of County Commissioners serving four-year overlapping terms.