Sr. ServiceNow Developer

• As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization’s use of ServiceNow. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st., * Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5+ years of hands-on experience with ServiceNow development and administration.
• Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
• Familiarity with Agile/Scrum methodologies for project delivery.
• Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

SKILL MATRIX

Skill Required No. of Years Actual Years of Experience ServiceNow platform expertise (development, configuration, integration). 6 Years JavaScript and scripting knowledge. 6 Years API integration (REST/SOAP web services). 6 Years ITSM and ITOM process optimization. 6 Years ITSM, CSM, HAM experience 6 Years Agile/Scrum project delivery. 6 Years Technical documentation and system design. 6 Years Troubleshooting and analytical thinking. 6 Years

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.