ServiceNow Developer

Our client is seeking a Senior ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, playing a crucial role in maintaining and continually improving implemented modules across the agency.

Scope of Work

• Maintain and perform continual service improvements on implemented modules: ITSM, ITFM, HRSD, ITOM, PPM, and SPM.

• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

• Work with product owners/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.

• Document and maintain functional business requirements, process flows, and business use cases.

• Perform operational administrative tasks as needed.

• Assist with report configuration and maintenance as needed.

• Configure and maintain data integrations between ServiceNow and other systems.

• Design and develop ServiceNow forms, tables, and modules.

• Develop workflow/flow designs where required to drive approvals and process lifecycle.

• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting (including CMS/Service Portal).

• Design, create, and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, and similar components in ServiceNow.

• Ensure adherence to ServiceNow best practices, agency security guidelines, and governance policies, maintaining as close to an out-of-the-box environment as possible.

• Perform code reviews and mentor junior developers.

• Stay current on ServiceNow releases, features, and industry trends; identify opportunities for process improvement and automation.

• Design, develop, enhance, debug, and implement software; troubleshoot production problems related to software applications.

• Research, test, build, and coordinate the conversion and/or integration of new products based on client requirements.

• Address problems of systems integration, compatibility, and multiple platforms.

• Consult with project teams and end users to identify application requirements.

• Perform feasibility analysis on potential future projects and present findings to management.

• Assist in evaluating and recommending application software packages, integration, and testing tools.

• Act as team leader on projects; instruct, assign, direct, and check the work of other software developers on the development team.

• Participate in development of software user manuals., * ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.

• Bachelor’’s degree in Computer Science, Information Technology, or equivalent work experience.

• Minimum 5 years of hands-on ServiceNow development experience across ITSM, ITFM, HRSD, ITOM, PPM, and SPM modules.

• Proficiency in JavaScript, HTML, CSS, and REST APIs.

• In-depth knowledge of implementing ServiceNow architecture and ServiceNow scripting.

• Experience working in an Agile/Scrum environment.

• Experience creating ServiceNow update sets and promoting/testing changes through multiple instances into production.

• Demonstrated knowledge of service management processes, procedures, and software, including ServiceNow.

• Strong problem-solving skills and ability to work independently.

• Excellent communication and collaboration skills.