Specialist, Business Solutions - Resource Planning

As a Specialist, Business Solutions - ResourcePlanning , you will play a critical role in optimizing how we forecast,

plan, and deploy our workforce of 6,000+ Delta specialists and 2,000+ 3 rd

party business partners. This role is ideal for those who thrive at the

intersection of forecasting, analytics, and operational strategy, and is ready

to influence decision-making.

You will leverage advanced analytics to improve forecast, + Apply forecasting and analysis expertise to informstrategic decisions impacting resources and operational coverage

• Champion a continuous optimization mindset by analyzingtrends, measuring outcomes, and driving iterative improvements in forecastingaccuracy and resource utilization

• Collaborate cross-functionally to advance strategicworkforce management initiatives, aligning resource deployment with evolvingbusiness priorities

• Proactively identify coverage risks and inefficienciesand build dynamic “what-if” models to guide mitigation strategies

• Deliver data-driven staffing guidance to third-partybusiness partners to proactively close coverage gaps and optimize operationalperformance

• Design a streamlined suite of comprehensive reporting andvisualizations highlighting insights for stakeholders

• Candidates for this position should have atminimum a bachelor’s degree in business, technology, or a related fieldpreferred or with 4-6 years of relevant analytical work experience

• Proficiency in Tableau or Power BI and Microsoft Office (ieExcel, PowerPoint, etc)

• Intellectual curiosity with strong ability to interpretcomplex data and translate it into actionable insights

• Advanced proficiency in SAS/SQL or similar tools with theability to write complex queries

• Excellent verbal and written communication skills, withattention to detail and the ability to present data-driven insights tostakeholders

• Strong ability to collaborate with stakeholdersfrom other departments and ability to develop effective relationships withall levels

• Self-starter with strong prioritization skills and anability to manage priorities under short deadlines

• Must be performing satisfactorily in current position

• Consistently prioritizes safety and security of self,others, and personal data

• Embraces diverse people, thinking, and styles

• Possesses a high school diploma, GED, or high schoolequivalency

• Is at least 18 years of age and has authorization to workin the United States

What will give you a competitive edge (preferred qualifications)

• Contact Center knowledge including resource planning,processes, tools and infrastructure

• Bachelor’s degree in Data Science, Statistics, ComputerScience, or Business Analytics

• Competitive salary, industry-leading profit sharingprogram, and performance incentives

• 401(k) with generous company contributions up to9%.

• Paid time off including vacation, holidays, paid personaltime, maternity and parental leave

• Comprehensive health benefits including medical, dental,vision, short/long term disability and life benefits.

• Family care assistance through fertility support,surrogacy and adoption assistance, lactation support, subsidized back-up care,and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical,emotional, social, and financial health, including access to an employeeassistance program offering support for you and anyone in your household, freefinancial coaching, and extensive resources supporting mental health

• Domestic and International space-available flightprivileges for employees and eligible family members

• Career development programs to achieve your long-termcareer goals

• World-wide partnerships to engage in community serviceand innovative goals created to focus on sustainability and reducing our carbonfootprint

• Business Resource Groups created to connect employeeswith common interests to promote inclusion, provide perspective and helpimplement strategies

• Recognition rewards and awards through the platformUnstoppable Together

• Access to over 500 discounts, specialty savings andvoluntary benefits through Delta Perks such as car and hotel rentals and auto,home, and pet insurance, legal services, and childcare

Teamwork - every day, in everything we do. At Delta, our people are our

success. At the heart of what we offer is our focus on Sharing Success with

Delta employees. Exploring a career at Delta gives you a chance to see the

world while earning great compensation and benefits to help you keep climbing