It Systems Integration Specialist - 2Nd Level Support

BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.q.beyond AG is a leading German IT service provider. Our 1,100 employees with expertise in cloud, SAP, Microsoft, data intelligence, security and software development support our SME customers in their digital transformation.IT Specialist in System IntegrationLocation options: Jerez de la Frontera, Sevilla.Your TasksPoint of contact for our corporate clients regarding questions about our IT applications/systems.Receiving incident reports via phone and email.Developing error analyses and solutions together with our customers.Documenting requirements and incidents in a ticketing system and forwarding complex issues to colleagues in 2nd level support.Contributing to increased customer satisfaction and the further development of our customer support within a familial, international team.What We OfferContinue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.Look into the future: Work with the latest technologies and the constant innovations.Find the balance: Benefit from our trust-based working hours for a great work-life integration.Feel well taken care of: We provide you a company healthcare program.Unplug and relax: 30 days of vacation.What You Bring With YouEducationCompleted training as an IT Specialist in System Integration or equivalent technical background.ExperienceAt least 2 years of professional experience in system integration, ideally within a Service Operation Center environment.Technical SkillsOperating Systems: Windows, Linux, macOS.Networking: TCP/IP, DNS, DHCP, VPN.Virtualization: VMware, Hyper?V.Cloud: AWS, Azure.Security: Firewalls, IDS/IPS, encryption technologies.Certifications (preferred)CompTIA Network+.CompTIA Security+.Microsoft Certified: Azure Administrator Associate.Or comparable certifications.Soft SkillsStrong analytical and problem?solving skills.Excellent teamwork and communication abilities.q.beyond AG stands for successful digitalization. With extensive expertise in cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium?size customers safely through the digital transformation.#J-*****-Ljbffr

Completed training as an IT Specialist in System Integration or equivalent technical background. Experience At least 2 years of professional experience in system integration, ideally within a Service Operation Center environment. Technical Skills Operating Systems: Windows, Linux, macOS. Networking: TCP/IP, DNS, DHCP, VPN. Virtualization: VMware, Hyper?V. Cloud: AWS, Azure. Security: Firewalls, IDS/IPS, encryption technologies. Certifications (preferred) CompTIA Network+. CompTIA Security+. Microsoft Certified: Azure Administrator Associate. Or comparable certifications. Soft Skills Strong analytical and problem?solving skills. Excellent teamwork and communication abilities. q.beyond AG stands for successful digitalization. With extensive expertise in cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium?size customers safely through the digital transformation. #J-*****-Ljbffr

BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. q.beyond AG is a leading German IT service provider. Our 1,100 employees with expertise in cloud, SAP, Microsoft, data intelligence, security and software development support our SME customers in their digital transformation. IT Specialist in System Integration Location options: Jerez de la Frontera, Sevilla. Your Tasks Point of contact for our corporate clients regarding questions about our IT applications/systems. Receiving incident reports via phone and email. Developing error analyses and solutions together with our customers. Documenting requirements and incidents in a ticketing system and forwarding complex issues to colleagues in 2nd level support. Contributing to increased customer satisfaction and the further development of our customer support within a familial, international team. What We Offer Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. Look into the future: Work with the latest technologies and the constant innovations. Find the balance: Benefit from our trust-based working hours for a great work-life integration. Feel well taken care of: We provide you a company healthcare program. Unplug and relax: 30 days of vacation.