Software Technical Support Specialist

We are seeking a motivated and customer-focused Software Technical Support Specialist to join our growing team. This is a remote opportunity supporting clients across the United States., The Software Technical Support Specialist provides technical and customer support for multiple proprietary software applications developed and maintained by DataPath. This role is responsible for assisting clients by phone and email with software functionality, troubleshooting technical issues, conducting research, and providing user guidance and training., * Respond to client inquiries via phone and email regarding proprietary software applications and related services

• Troubleshoot, research, and resolve software and technical issues in a timely and professional manner
• Provide software navigation assistance and user support to clients
• Conduct client training and explain software functionality clearly and effectively
• Document customer interactions, technical issues, and resolutions accurately
• Prioritize and manage multiple support requests simultaneously
• Follow established procedures and workflows to ensure consistency and quality service
• Escalate unresolved or complex issues appropriately
• Maintain a positive, professional, and customer-focused attitude during all client interactions
• Collaborate with internal departments to support client needs and issue resolution
• Adapt quickly to changing priorities, products, and business needs

Do you have experience in Word embeddings?, Do you have a High school diploma or GED?, The ideal candidate is technically inclined, highly organized, an excellent communicator, and able to work independently while delivering exceptional customer service in a fast-paced environment., * High school diploma or equivalent required; associate degree in Information Technology, Computer Science, Business, or related field preferred

• Minimum of 2 years of experience in a technical support, help desk, IT call center, software support, or customer service environment
• Minimum of 1 year of experience providing phone and email-based customer support
• Strong verbal and written communication skills
• Ability to work independently and collaboratively within a team environment
• Strong critical thinking and problem-solving skills
• Ability to prioritize tasks and manage time effectively
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Familiarity with Microsoft Windows operating systems, including:
• File and folder navigation
• Software installation and updates
• Basic computer troubleshooting
• Professional and positive customer service approach

Preferred Qualifications

• 1+ years of experience supporting software applications or SaaS platforms
• Experience with healthcare benefits administration, HSA/FSA/HRA products, or healthcare claims processing
• Experience working with proprietary software systems
• Basic knowledge of SQL or database concepts
• General technical aptitude and interest in software systems
• Familiarity with database principles and standard computer terminology
• Experience conducting end-user software training or onboarding, * How many years of experience do you have in technical support, help desk, software support, or IT customer service?
• What experience do you have troubleshooting software or technical issues for customers or end users?
• Describe your experience working in a high-volume support environment, including approximately how many tickets, calls, or emails you managed daily.

$45,000 - $55,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance