Part-Time Technical Support Representative

The Technical Support Specialist plays a dual role-ensuring the quality of new software releases and providing technical assistance to dealership clients using Service Lane eAdvisor. This position offers valuable exposure to the full software development lifecycle and real-world problem-solving in a customer-facing environment.

What You’ll Do:

• Perform testing and validation of beta-level software releases
• Execute test plans and document findings, including bugs and defects
• Conduct exploratory testing to identify issues and “break” new software releases
• Provide technical support and troubleshooting for Service Lane eAdvisor dealership clients
• Respond to client requests for assistance via phone using remote desktop tools
• Diagnose and resolve basic hardware and software issues
• Participate in the software development lifecycle
• Gain hands-on experience in software design and quality assurance

Travel Requirement: Less than 5%

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

Do you have experience in Word embeddings?, This role is ideal for individuals pursuing a degree in Computer Science, Information Technology, or a related field who are looking to gain hands-on experience in both software quality assurance and technical support., * Experience using and configuring Windows 7, 8, and 10

• Experience installing applications and drivers on Windows systems
• Basic knowledge of wireless networking
• Proficiency with Microsoft Excel and Word
• Strong oral and written communication skills
• Customer service-oriented mindset
• Ability to work onsite at our designated office from 8am to 3pm, or 8am to 4pm, 3x/week

Preferred Skills:

• Programming or Windows scripting experience
• Experience setting up wireless networks
• Previous help desk or technical support experience, * Ability to remain in a stationary position (sitting or standing) for extended periods
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
• Ability to view and interpret information on a computer screen for extended periods
• Ability to communicate effectively via phone, video, and written communication
• Ability to participate in virtual meetings with or without reasonable accommodation

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, * Starting wage: $15/hour

Eligible employees may receive:

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Training will be provided
• Starting wage: $15/hour

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable -just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes opportunity: Oportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.