Poly VTC Support Engineer/Associate

• Experience with managing Digital Signage platform solutions (Omnivex Moxie)
• Content development, layout design, custom scheduling, live meeting operations, etc.
• Experience with Polycom Clariti & Poly Lens infrastructure management
• Experience with Poly infrastructure on-prem to cloud migrations
• Experience with Codex Encoder configuration management
• Scripting experience is highly desired (python)Coordinate and assist with AV/IT equipment setup, breakdown, testing and operation of equipment for various hybrid events (virtual & onsite).
• Meeting and coordinating with departments, hosts, and clients regarding technology needs and support for upcoming meetings/events. Specifically coordinating compatibility tests, dry runs, etc. for upcoming events.
• Ensure AV/IT service quality during meeting through extensive testing prior to meetings, troubleshooting, adjusting video and audio levels, recording, and providing in-meeting support for high-profile internal and external meetings/events.
• Provide second level support to the AV/IT collaboration team, troubleshoot video conference configuration, collaboration applications, virtual meetings, and conferencing quality issues.
• Provides remote AV/IT support to staff, utilizing technologies such as Zoom, WebEx, MS Teams, etc.
• Conduct staff training on the use of new and existing AV/IT technologies. Minimum Qualifications

• Bachelor’s degree in computer science, Information Systems, or other related disciplines (or equivalent combination of education, experience, training, and technical certifications).
• Minimum of 3+ years of related AV/IT experience required, including hardware and software troubleshooting skills; experience with Crestron, Polycom equipment, and Microsoft Teams rooms systems; and experience with virtual collaboration platforms such as Teams, WebEx, Zoom, and their various functionality.
• Desirable: CCNA Certification, ITIL Certification, Crestron, Extron, Polycom, and Microsoft Certifications.
• Experience in desktop operating systems - Mac and Windows operating systems.
• Work may involve lifting, prolonged standing, and walking.

Skills and Experience:

• Strong customer service skills and a high level of professionalism.
• Very strong oral communication skills, good judgment, and discretion.
• Strong analytical and problem-solving skills.
• Ability to support IT components (Client & Mobile Hardware / Software), Windows, Android, and Office 365.
• Experience of SIP, VoIP, H.323, and other similar network technology protocols from a hardware and network standpoint

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.