Senior Application Engineer

Experteer Overview As a Senior Application Engineer, you are a technical lead within the support team, handling complex SigmaNEST issues and guiding the team with best practices. You bridge Support, Sales and Development, mentoring agents and driving improvements in AI-driven workflows. You will troubleshoot advanced CAD/CAM, G-code and software problems, and contribute to knowledge base and documentation. This role combines hands-on engineering support with customer-facing collaboration to improve productivity and outcomes for manufacturers. You will work across installations, demonstrations and field support to shape the effectiveness of our digital manufacturing solutions. Compensation / Benefits * Serve as the primary escalation point for complex or unresolved SigmaNEST support tickets * Diagnose advanced software, G-code, and CAD/CAM issues beyond first-line troubleshooting * Own escalated cases through resolution and coordinate with Product teams for fixes or workarounds * Mentor and coach support agents on troubleshooting, product knowledge, and best practices * Identify recurring issues and drive root-cause fixes and documentation to reduce repeat escalations * Act as technical liaison between Sales and Support for pre-sales questions, scoping and benchmarking * Assist with technical product demonstrations and competitive benchmarking as needed * Provide first-level support for installations and operation when needed * Communicate solutions to end-users via phone, email, and remote sessions * Maintain customer notification and workflow coordination to meet SLAs * Travel to customer facilities to install software and validate capabilities * Provide engineering-level support on incoming tickets with extensive troubleshooting * Read and understand complex application code, including G-code, to diagnose issues * Identify opportunities to apply AI tools to improve productivity * Pilot and evaluate AI-assisted tools and workflows and recommend adoption * Collaborate with leadership to build and maintain a knowledge base for AI troubleshooting * Track and report efficiency gains from process improvements * Provide training for customers and internal staff (onsite, remote) * Create and maintain technical documentation of issues and solutions * Document complaint reports and troubleshooting steps for case histories * Review escalated case quality and improve team documentation standards Tasks * 5+ years in IT helpdesk/technical support with escalations * Engineering, IT or other technical degree, or equivalent hands-on experience * 5+ years in mechanical/manufacturing engineering, machine operator or CNC programming with G-code experience * 5+ years experience with SigmaNEST or similar CAD/CAM nesting software * Proven cross-functional collaboration with Sales and Engineering on technical matters * Strong ability to provide step-by-step technical help to diverse audiences * Proven ability to manage multiple priorities independently * Advanced troubleshooting across software, hardware and CAM workflows * Experience as technical contact for Sales and customer conversations * Experience with AI-enabled tools or automation to boost productivity; quick learner * Proficiency in Microsoft Office and Windows; SQL experience a plus * Willingness to travel up to 25% Key requirements *

_ with leadership to build and maintain a knowledge base for AI troubleshooting * Track and report efficiency gains from process improvements * Provide training for customers and internal staff (onsite, remote) * Create and maintain technical documentation of issues and solutions * Document complaint reports and troubleshooting steps for case histories * Review escalated case quality and improve team documentation standards Tasks * 5+ years in IT helpdesk/technical support with escalations * Engineering, IT or other technical degree, or equivalent hands-on experience * 5+ years in mechanical/manufacturing engineering, machine operator or CNC programming with G-code experience * 5+ years experience with SigmaNEST or similar CAD/CAM nesting software * Proven cross-functional collaboration with Sales and Engineering on technical matters * Strong ability to provide step-by-step technical help to diverse audiences * Proven ability to manage multiple priorities independently * aa travel troubleshooting across software, hardware and CAM workflows * Experience as technical contact for Sales and customer conversations * Experience with AI-enabled tools or automation to boost productivity; quick learner * Proficiency in Microsoft Office and Windows; SQL experience a plus * Willingness to travel up to 25% Key requirements *