Solutions Engineer

• Partner with Account Directors to evangelize, position, and sell the technical and business value of the ASAPP platform
• Lead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer)
• Partner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise
• Deliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs
• Work with customer Product and IT departments to understand and address technical, security, networking, and integration requirements
• Scope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs
• Act as a bridge between prospects and the ASAPP Product and CX organizations, providing critical market feedback in a quickly evolving space

• 2-5+ years of Pre-sales and/or Business Value experience at the Enterprise level in the software industry
• Possess excellent communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX) and technical business owners within the IT organization
• Natural curiosity, scrappiness, and determination to figure out how things work, fix and improve them
• Ability to travel to customers (national territory)
• A deep understanding of enterprise technical environments, ideally with experience in the Customer Experience or Contact Center space, * Early-stage software, preferably SaaS, technical pre-sales (SE) experience
• Experience working in a fast-paced, high-growth software company where change is a constant
• Consultative approach - can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
• Worked on complex, 7 figure transformational deals, not transactional, out-of-the-box deals
• Experience working with Fortune 50/Fortune 100 customers

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and unlimited sick leave

$160,000 - $173,000 a year The listed salary range reflects base compensation only. In addition, this role includes an annual variable and a compelling equity grant comprised of stock options.

ASAPP builds the AI that runs customer experience for the world’s largest enterprises: tier-1 airlines, global banks, telcos, and insurers whose contact centers handle hundreds of millions of interactions a year. Our Customer Experience Platform (CXP) puts generative AI directly into voice and digital channels at production scale, where accuracy is non-negotiable. We’re hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions, while at the same time providing deep technical expertise and partnership