Cisco Certified Network Associate

Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.

Keep customers informed of the progress of their queries.

Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.

Excellent attention to detail and follow-through.

Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.

Prioritize and escalate support based on the client/public impact.

Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.

Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.

Learning and supporting a variety of purpose-built software.

Continued familiarity with network devices and latest technologies.

Maintain the company’s high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.

Perform any other duties not specifically stated herein, but which your supervisor may assign.

Research Energetic Cisco IOS Operations Leadership Negotiation Multitasking Phone Support Accountability Issue Tracking Detail Oriented Self-Motivation Professionalism Windows Servers Problem Solving Confidentiality Customer Service Help Desk Support Business Valuation Conflict Resolution IT Service Management Full Stack Development Artificial Intelligence Business Transformation De-escalation Techniques Verbal Communication Skills Customer Relationship Management Troubleshooting (Problem Solving), We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees., Help desk support, Troubleshooting, Customer service, Service desk, Phone support, Ticketing system, Technical support, Help desk experience: 1-3 years (Preferred).

CCNA certification preferred.

Strong written and verbal communication skills.

Expertise in Cisco IOS, Linux, and Windows Server operating systems.

Experience with multitasking in a high-energy environment., Energetic Cisco IOS Operations Leadership Negotiation Multitasking Phone Support Accountability Issue Tracking Detail Oriented Self-Motivation Professionalism Windows Servers Problem Solving Confidentiality Customer Service Help Desk Support Business Valuation Conflict Resolution IT Service Management Full Stack Development Artificial Intelligence Business Transformation De-escalation Techniques Verbal Communication Skills Customer Relationship Management Troubleshooting (Problem Solving) +0, Coordinating Phone Support Detail Oriented Self-Motivation Problem Solving Wireless Router Customer Service Microsoft Office Network Switches CompTIA Network+ Network Security Technical Support Help Desk Support CompTIA Security+ Networking Cables Project Management Peripheral Devices Business Valuation Structured Cabling Networking Hardware Technical Assistance Project Documentation Full Stack Development Desktop Virtualization Artificial Intelligence Wireless Communications Business Transformation Verbal Communication Skills Troubleshooting (Problem Solving) Cisco Certified Network Associate +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.