Help Desk Support Specialist

We are seeking a Help Desk Support Specialist to provide account administration and end-user support for internal and external users. This role resolves access issues, manages user accounts, and assists with technology-related requests, prioritizing a positive user experience., * Provide first-level technical support for end users

• Troubleshoot account access, authentication, and identity-related issues
• Create, update, and maintain user accounts and permissions
• Deploy, configure, and support desktop and laptop hardware
• Respond to support requests and document resolutions
• Collaborate with team members to resolve issues and improve service delivery
• Assist with device inventory management and equipment distribution
• Deliver professional customer service while supporting a diverse user base

• At least 1 year of experience working with digital tools, systems, or technology platforms
• Ability to quickly learn and adapt to new technologies and processes
• At least 6 months of customer service or client-facing experience, with success resolving issues and building positive relationships
• At least 6 months of experience working in a collaborative team environment
• Strong communication and problem-solving skills
• Reliable attendance and ability to manage workload effectively, * Experience providing IT support in a professional environment
• Familiarity with Microsoft Office applications
• Experience with identity and access management processes
• Experience working with web-based call center or ticketing systems, Communication Microsoft 365 Cyber Security Prioritization Access Network Professionalism Microsoft Excel Problem Solving Microsoft Teams Customer Service Active Directory Customer Support Technical Issues Microsoft Outlook Technical Support Help Desk Support

Communication User Accounts Quick Learning Authentications Problem Solving Customer Service Microsoft Office Customer Support Technical Support Help Desk Support Business Valuation Inventory Management Full Stack Development Call Center Experience Artificial Intelligence Business Transformation End-User Training And Support Identity And Access Management

This role is STARs-friendly: Skilled Through Alternative Routes., * Candidates must currently reside in Wisconsin

• Initial onsite training will be required in Madison, WI
• Ongoing hybrid schedule with 1 - 2 days of onsite attendance per week in downtown Madison
• Standard business hours, Monday through Friday

If you’re looking to grow your IT support career while gaining experience with identity management, customer support, and endpoint technologies, we’d love to hear from you! Job Type & Location

This is a Contract position based out of Madison, WI. Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type, IT Service Management Information Technology Full Stack Development Service-Level Agreement Artificial Intelligence Business Transformation Continuous Improvement Process Troubleshooting (Problem Solving) +0

Google IT Support Help Desk Support Specialist TEKsystems

Madison, WI*On-Site

Operations Leadership Communication User Accounts Quick Learning Authentications Problem Solving Customer Service Microsoft Office Customer Support Technical Support Help Desk Support Business Valuation Inventory Management Full Stack Development Call Center Experience Artificial Intelligence Business Transformation End-User Training And Support Identity And Access Management +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Technician TEKsystems

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Operations Quick Learning Authentications Problem Solving Customer Service Business Valuation Full Stack Development Continuous Development Artificial Intelligence Business Transformation Tier 2 Technical Support Troubleshooting (Problem Solving) +0 3rd Shift Helpdesk Support Specialist TEKsystems

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