Manager, Software Engineering DevOps

Experteer Overview In this role you lead L1/L2 production environment support across deployments, middleware, and platform infrastructure, driving incident response quality and SLA governance. You will deliver actionable metrics and ensure rapid, well-documented triage, resolution, and post-incident learning. You’ll manage a team to maintain readiness, escalate complex incidents, and implement automation to reduce toil. This is a high-impact, operations-focused leadership role at OCC with a strong emphasis on reliability and continuous improvement. Compensation / Benefits * Lead L1/L2 incident response activities from triage to closure and post-incident reporting * Oversee technical analysis of environment incidents across deployment, middleware, and platform layers * Serve as Tier 3 escalation point for complex incidents across Platform, S&I, Security, and App Dev teams * Own end-to-end incident lifecycle including RCA and permanent fixes or workarounds * Drive post-incident reviews for P1 and P2 incidents with identified root causes and action plans * Define, publish, and enforce SLA targets across severity levels and monitor real-time compliance * Publish monthly SLA reports with trend analysis and improvement actions * Lead alert tuning and MTTR initiatives to reduce toil and improve triage efficiency * Identify recurring incident patterns and drive permanent fixes; open and track Problem records * Lead automation and tooling projects to streamline support workflows * Ensure accurate incident documentation and maintain runbooks and knowledge base * Manage a team of 6-10 L1/L2 engineers including on-call coverage and career development * Oversee talent management, performance reviews, and training plans * Collaborate with cross-functional teams to align operational policies and priorities * Maintain up-to-date environment configuration documentation and procedures Tasks * Proven team leadership experience with accountability for standards across incident types and urgencies * Strong cross-functional collaboration skills across L1/L2 Platform Security and App Dev teams * Hands-on experience in production environment supports including deployment pipelines, containers, and middleware * Ability to create, tune, and maintain monitoring alerts and runbooks independently * Excellent oral and written communication skills for leadership reporting * Analytical, judgement, and consultation skills under pressure with stakeholder management * Ability to manage multiple priorities with strong organizational discipline * Minimum 5 years in environment operations or related fields with interdisciplinary exposure Key requirements * hybrid work environment (remote up to 2 days/week) * tuition reimbursement * student loan repayment assistance * technology stipend * generous PTO and parental leave * 401k employer match

• for P1 and P2 incidents with identified root causes and action plans * Define, publish, and enforce SLA targets across severity levels and monitor real-time compliance * Publish monthly SLA reports with trend analysis and improvement actions * Lead alert tuning and MTTR initiatives to reduce toil and improve triage efficiency * Identify recurring incident patterns and drive permanent fixes; open and track Problem records * Lead automation and tooling projects to streamline support workflows * Ensure accurate incident documentation and maintain runbooks and knowledge base * Manage a team of 6-10 L1/L2 engineers including on-call coverage and career development * Oversee talent management, performance reviews, and training plans * Collaborate with cross-functional teams to align operational policies and priorities * Maintain up-to-date environment configuration documentation and procedures Tasks * Proven team leadership experience with accountability for standards across incident types and urgencies * Strong cross-functional collaboration skills across L1/L2 Platform Security and App Dev teams * Hands-on experience in production environment supports including deployment pipelines, containers, and middleware * Ability to create, tune, and maintain monitoring alerts and runbooks independently * Excellent oral and written communication skills for leadership reporting * Analytical, judgement, and consultation skills under pressure with stakeholder management * Ability to manage multiple priorities with strong organizational discipline * Minimum 5 years in environment operations or related fields with interdisciplinary exposure Key requirements * hybrid work environment (remote up to 2 days/week) * tuition reimbursement * student loan repayment assistance * technology stipend * generous PTO and parental leave * 401k employer match